Resort Experience Ambassador & Guest Services

Lakeaustin

Goleta (CA)

Hybrid

USD 25,000 - 26,000

Full time

11 days ago

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Benefits offered by this job

Health Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid Long Term Disability

401k Retirement Plan

Paid Family Leave

Job summary

El Capitan Canyon Resort is hiring a Resort Ambassador to welcome guests and manage daily operations in a luxury outdoor setting near Santa Barbara. You will report to the Guest Services Manager and help ensure a world-class guest experience.

The role involves greeting visitors, directing them to destinations, handling inquiries, and assisting with security-related tasks. A strong sense of teamwork and reliable communication are essential.

Qualifications

Good verbal and written communication skills are required.
Ability to read maps.
Basic computer proficiency including email and internet access.

Responsibilities

Greet all visitors, vendors, and contractors directing them to their destinations.
Obtain names and information from guests entering the resort.
Answer the telephone courteously and relay information to the appropriate channels.
Receiving and tracking of packages and mail for resort operations.
Note and report unusual occurrences.
Assist with noise complaints, parking issues or other security responsibilities as needed.
Drive the canyon regularly to escort guests, or delivering provisions to cabins.
Monitor the resort noting any deficiencies or maintenance issues requiring attention.
Other duties as assigned.