Resort Event Manager: Planning, Client Liaison & Revenue

Innisbrook Resort; Palm Harbor (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Innisbrook Resort in Palm Harbor, FL, seeks an experienced Event Manager to lead planning, coordination, and execution of social, corporate, golf, and resort events. You will be the primary liaison between clients and resort departments throughout planning and execution, ensuring exceptional service and revenue growth.

The role requires 2–3 years of relevant hospitality experience, strong organizational skills, and proficiency with event software.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of event management or related hospitality experience required.

Responsibilities

• Serve as primary contact for clients from turnover to post-event follow-up.
• Coordinate event logistics and communicate requirements to departments.
• Prepare, revise, and distribute BEOs, catering resumes, rooming lists, and other event documentation.
• Lead BEO meetings, pre-conference meetings, and operational planning discussions to ensure alignment.
• Conduct event planning calls, site visits, and on-site meetings with clients as necessary.
• Maintain strong client relationships and proactively address concerns, special requests, and operational challenges.
• Manage room blocks, meeting space inventory, concessions, billing arrangements, and event deadlines in accordance with contractual agreements.
• Review and verify event billing, deposits, and invoicing for assigned groups.
• Monitor and forecast guest room, catering, and event revenue for assigned business segments.
• Identify opportunities to enhance the guest experience and maximize revenue through upselling resort amenities, food and beverage offerings, golf experiences, spa services, and guest accommodations.
• Oversee on-site event execution and serve as the client contact during events, ensuring all details are delivered as contracted and expected.
• Partner with Banquets, Culinary, Golf, Front Office, Housekeeping, Recreation, and other resort departments to ensure successful event execution.
• Assist in servicing golf tournaments, banquet events, and resort-wide special events as business demands require.
• Monitor client deadlines, room block pickup, rooming lists, menu selections, and other program requirements to maximize operational efficiency and revenue opportunities.
• Maintain accurate records within Delphi, SMS, Passkey, and other required systems.
• Participate in department meetings, forecasting meetings, and operational reviews.
• Remain knowledgeable of industry trends, hospitality best practices, and event management innovations.
• Represent the resort professionally at industry functions, networking events, and community activities as assigned.
• Perform other duties as assigned.

Skills

Event planning

Client liaison

Communication

Time management

Education

Bachelor's Degree in Hospitality Management

High School Diploma or GED

Tools

Delphi

Passkey

Springer-Miller SMS

Microsoft Office

Job description

Innisbrook Resort in Palm Harbor, FL, seeks an experienced Event Manager to lead planning, coordination, and execution of social, corporate, golf, and resort events. You will be the primary liaison between clients and resort departments throughout planning and execution, ensuring exceptional service and revenue growth.

The role requires 2–3 years of relevant hospitality experience, strong organizational skills, and proficiency with event software.