Resort Concierge: Create Memorable Guest Experiences

Mii amo; Sedona (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A luxury resort in Sedona is seeking an experienced concierge to deliver exceptional guest services and manage reservations. The ideal candidate will have 2+ years in resort customer service and a thorough knowledge of the local area and resort offerings. Responsibilities include assisting guests with reservations, activities, and requests while maintaining a friendly, professional demeanor. Strong organizational and communication skills are essential for success in this position, along with the ability to multitask in a fast-paced environment.

Qualifications

• 2+ years resort customer service experience preferred.
• Must possess a vast knowledge of the resort and local community.
• Computer skills required.

Responsibilities

• Provide all aspects of the highest level of guest service.
• Determine the guest’s needs regarding offered activities.
• Answer telephone by using the guest’s name.
• Maintain an organized desk area.

Skills

Organizational skills

Communication skills

Customer service experience

Multi-tasking

Education

High school diploma or equivalent

Job description

A luxury resort in Sedona is seeking an experienced concierge to deliver exceptional guest services and manage reservations. The ideal candidate will have 2+ years in resort customer service and a thorough knowledge of the local area and resort offerings. Responsibilities include assisting guests with reservations, activities, and requests while maintaining a friendly, professional demeanor. Strong organizational and communication skills are essential for success in this position, along with the ability to multitask in a fast-paced environment.