Resort Bell Attendant — Guest Service & Luggage Helper

Jiminy Peak Mountain Resort, LLC; Hancock (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

Jiminy Peak Mountain Resort, LLC in Hancock, MA seeks a friendly Bell Staff member to support the Front Desk with guest service in a fast-paced resort setting.

You will greet guests, assist with luggage, provide information, and coordinate with the Front Desk and other teams to ensure a smooth stay. This is a seasonal, part-time role requiring weekend and holiday availability.

Candidates must be 16+, able to lift 50 lbs, stand for extended periods, and communicate clearly.

Qualifications

• Must be 16 years of age or older.
• Able to lift a minimum of 50 lbs.
• Available for Friday nights (2nd shift until 11 PM), weekends, and holiday periods.
• Able to stand for extended periods.
• Strong communication and customer service skills.

Responsibilities

• Guest Interaction: Greet all guests with a friendly smile, make eye contact, and offer assistance.
• Guest Assistance: Hold doors for arriving and departing guests, provide helpful information about the resort, and answer questions as needed.
• Communication: Upon arrival, check in with the Front Desk and review the function book for group schedules, meeting times, and room locations.
• Property Maintenance: Shovel, salt, and sweep all Country Inn entrances as needed. Inspect the pool area for icy spots and apply salt if necessary.
• Lobby Care: Maintain a clean and welcoming lobby area; empty trash at the coffee station when required.
• Luggage Assistance: Conduct luggage runs efficiently. Know the building and floor layouts to ensure guests' belongings are delivered to the correct room or locker.
• Teamwork: Collaborate effectively with Front Desk and fellow Bell Staff members to ensure a seamless guest experience.
• Professionalism: Maintain a neat appearance and courteous demeanor at all times.

Skills

Guest interaction

Customer service

Communication

Teamwork

Professionalism

Stamina

Job description

Jiminy Peak Mountain Resort, LLC in Hancock, MA seeks a friendly Bell Staff member to support the Front Desk with guest service in a fast-paced resort setting.

You will greet guests, assist with luggage, provide information, and coordinate with the Front Desk and other teams to ensure a smooth stay. This is a seasonal, part-time role requiring weekend and holiday availability.

Candidates must be 16+, able to lift 50 lbs, stand for extended periods, and communicate clearly.