2026/2027 Front Desk Phone Operator

Jiminy Peak Mountain Resort, LLC; Hancock (MA); On-site; USD 17,000 - 25,000; Full time

Job summary

Jiminy Peak Mountain Resort, LLC is seeking a Front Office Operator for the Full-Time Seasonal Second Shift. You will be the first point of contact for guests, handling calls and in-person inquiries with a warm, professional demeanor.

Responsibilities include coordinating dispatch, logging work orders, providing accurate resort information, and supporting concierge services. Weekend and holiday availability are required for this role at the Country Inn front desk.

Qualifications

• Must be 18 years of age or older.
• Weekend and holiday availability required.
• Strong computer and typing skills.
• Experience with multi-line phone systems preferred but not required.
• Customer service oriented with a friendly, professional phone presence.

Responsibilities

• Guest communication: Answer calls promptly with proper greetings and etiquette.
• Call management: Route calls to appropriate departments using the Mitel system.
• Dispatch services: Coordinate bell staff, housekeeping, shuttle, and maintenance.
• Work orders: Log and track requests in the Work Order system.
• Information resource: Provide accurate resort details and local area info.
• Concierge support: Assist guests with directions and special requests.
• Event awareness: Stay informed on-site events and group activities.
• Guest engagement: Respond to online inquiries and follow up for satisfaction.
• Additional duties: Support management as needed.

Skills

Customer service

Phone etiquette

Communication

Typing speed

Multiline phones

Tools

Mitel Contact Client

Job description

Front Office Operator – Full-Time, Seasonal (Second Shift)

Shift Information:This is a Full-Time Seasonal position on Second Shift. Weekend and holiday availability is required.

Position Summary:

The Front Office at Jiminy Peak, located in the Country Inn, serves as “Customer Service Central” for the entire resort. As a Front Office Operator, you’ll play a key role in delivering exceptional service to every guest. This position requires a friendly, professional demeanor and a strong understanding of Jiminy Peak’s amenities, services, and activities. You’ll be the first point of contact for many guests—whether by phone or in person—ensuring every interaction reflects the warm and welcoming spirit of the resort.

Key Responsibilities:

• Guest Communication: Answer all incoming calls promptly and professionally, using proper greetings and phone etiquette.


• Call Management: Route incoming calls to the appropriate departments using the Mitel Contact Client system.


• Dispatch Services: Coordinate and dispatch bell staff, housekeeping, shuttle, and maintenance teams in response to guest requests, ensuring timely follow-up.


• Work Orders: Log and track maintenance requests using the SMS HOST Work Order system.


• Information Resource: Provide accurate information about the resort, mountain services, and local area using internal resources such as the dispatch report, brochures, website, and ski report.


• Concierge Support: Offer guests driving directions, resort details, and assistance with special requests.


• Event Awareness: Stay informed about on-site events and group activities by reviewing the function book and Banquet Event Orders (BEOs).


• Guest Engagement: Respond to online guest inquiries through the customer engagement messaging platform, following up to ensure satisfaction.


• Additional Duties: Perform other tasks and provide assistance as directed by management.

Qualifications:

• Must be 18 years of age or older.


• Must be available to work weekends and holidays.


• Strong computer and typing skills required.


• Experience with multi-line phone systems preferred but not required.


• Must be customer service oriented with a clear, friendly, and professional phone presence.