Seasonal Lodge Greeter & Bag Check Attendant

Jiminy Peak Mountain Resort, LLC; Hancock (MA); On-site; USD 19,000 - 25,000; Part time

Job summary

Jiminy Peak Mountain Resort, LLC is seeking a seasonal, hourly Guest Services Attendant to welcome guests, answer inquiries, and manage bag storage in indoor lodge spaces and outdoor heated areas. You will be a key customer service contact, helping guests with resort information and securing personal belongings.

This role involves maintaining cleanliness, coordinating with housekeeping, assisting with the s'mores firepit station, and supporting operations across the resort.

Qualifications

• Must be at least 14 years old.
• Weekend and holiday period availability required.
• Comfortable working in heated indoor and outdoor areas.
• Strong interpersonal and communication skills for a friendly, fast-paced environment.
• Prior customer service or hospitality experience is a plus but not required.

Responsibilities

• Warmly greet guests upon arrival in lodge and base areas, assessing their needs.
• Maintain up-to-date knowledge of resort offerings, including ticket information, mountain coaster operations, food & beverage hours, ski lesson times, and lift schedules.
• Communicate directly with housekeeping regarding cleanliness and restroom maintenance needs.
• Receive, fill out claim checks for, tag, and store guest baggage securely in cubbies.
• Ensure the safety and security of stored guest property.
• Retrieve and return baggage to resort guests efficiently via the ticket return system.
• Assemble, package, and distribute s'mores kits to guests.
• Assist with setting up, operation, and maintenance of the s'mores firepit station.
• Maintain clean and stocked preparation and seating areas.

Skills

Interpersonal skills

Effective communication

Customer service mindset

Job description

Jiminy Peak Mountain Resort, LLC is seeking a seasonal, hourly Guest Services Attendant to welcome guests, answer inquiries, and manage bag storage in indoor lodge spaces and outdoor heated areas. You will be a key customer service contact, helping guests with resort information and securing personal belongings.

This role involves maintaining cleanliness, coordinating with housekeeping, assisting with the s'mores firepit station, and supporting operations across the resort.