Residential Warranty & Quality Advocate

Habitat Omaha; Omaha (NE); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Habitat Omaha is seeking a Construction Warranty Specialist to manage post-construction warranty services from inquiry through completion. You will work with homeowners, subcontractors, and staff to resolve warranty issues, ensure workmanship, and maintain high customer satisfaction.

This role emphasizes collaboration with the Family Services team, safety, and adherence to building codes while identifying improvements to prevent future warranty problems.

Qualifications

• 3–5 years of experience in residential construction, home repair, warranty service, or a related field.
• Associate degree in Construction Management, Building Science, or a related field preferred.
• Certifications in construction supervision, home inspection, or project management are a plus.

Responsibilities

• Lead the warranty process from initial homeowner inquiry through final resolution and homeowner sign-off.
• Partner with Family Services to review, evaluate, and process warranty requests in a timely manner.
• Review service requests and determine warranty eligibility based on Habitat Omaha's warranty coverage guidelines.
• Document warranty requests and repair activities within Buildertrend and communicate updates to all parties involved.
• Coordinate and oversee subcontractors and service providers to ensure repairs are completed safely, efficiently, and with high quality.
• Perform minor repairs as needed related to warranty concerns.
• Review subcontractor proposals for scope, cost-effectiveness, and quality.
• Track warranty trends and recurring issues and communicate findings to construction leadership.
• Respond promptly and professionally to homeowner questions and concerns.

Skills

Construction knowledge

Customer service

Communication

Problem-solving

Organization

Quality focus

Education

Associate degree in Construction Management or Building Science

Tools

Buildertrend

Construction management software

Job description

Habitat Omaha is seeking a Construction Warranty Specialist to manage post-construction warranty services from inquiry through completion. You will work with homeowners, subcontractors, and staff to resolve warranty issues, ensure workmanship, and maintain high customer satisfaction.

This role emphasizes collaboration with the Family Services team, safety, and adherence to building codes while identifying improvements to prevent future warranty problems.