Post-Construction Warranty Lead: Quality & Homeowner Care

Habitat for Humanity of Omaha; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Habitat for Humanity of Omaha seeks a Construction Warranty Specialist to oversee post-construction warranty services from inquiry to completion. You will manage the warranty process with homeowners, subcontractors, and internal teams to ensure timely resolutions and high workmanship quality.

Collaborate with the Family Services team, educate homeowners on warranty coverage and maintenance, and document all activities in Buildertrend.

Qualifications

• 3–5 years of experience in residential construction, home repair, warranty service, or a related field.
• Associate degree in Construction Management, Building Science, or a related field preferred.
• Certifications in construction supervision, home inspection, or project management are a plus.

Responsibilities

• Lead the warranty process from initial homeowner inquiry through final resolution and homeowner sign-off.
• Partner with Family Services to review, evaluate, and process warranty requests in a timely manner.
• Review service requests and determine warranty eligibility based on Habitat Omaha's warranty coverage guidelines.
• Document warranty requests and repair activities within Buildertrend and communicate updates to all parties involved.
• Coordinate and oversee subcontractors and service providers to ensure repairs are completed safely, efficiently, and with high quality.
• Perform minor repairs as needed related to warranty concerns.
• Review subcontractor proposals for scope, cost-effectiveness, and quality.
• Track warranty trends and recurring issues and communicate findings to construction leadership.
• Respond promptly and professionally to homeowner questions and concerns.

Skills

Construction knowledge

Customer service

Communication

Problem solving

Organization

Quality focus

Education

Associate degree in Construction Management

Associate degree in Building Science

Tools

Buildertrend

Job description

Habitat for Humanity of Omaha seeks a Construction Warranty Specialist to oversee post-construction warranty services from inquiry to completion. You will manage the warranty process with homeowners, subcontractors, and internal teams to ensure timely resolutions and high workmanship quality.

Collaborate with the Family Services team, educate homeowners on warranty coverage and maintenance, and document all activities in Buildertrend.