Remote Home Tech Support Concierge

OneVision Resources, LLC.; San Jose (CA); Remote; USD 42,000 - 70,000; Full time

Job summary

OneVision Resources, LLC is seeking a remote Client Concierge to be the first point of contact for homeowners seeking tech support. You will establish the First-Minute Experience, acknowledge concerns, and guide customers through next steps with empathy.

Responsibilities include screening and routing requests, maintaining the ticketing system, and ensuring a high-quality, human-centered service without scripted pressure.

Qualifications

• Experience in hospitality, retail, or care-based roles is a plus.
• CRM or ticketing software familiarity is a plus.
• Genuine passion for consumer technology and helping people.

Responsibilities

• Serve as the first point of contact for homeowners seeking tech support.
• Acknowledge issues and guide customers toward appropriate next steps.
• Screen, forward, and route requests to the right Technology Specialist.
• Maintain and document inquiries in the web-based ticketing system.

Skills

Active listening

Empathy

Communication

Problem solving

Job description

OneVision Resources, LLC is seeking a remote Client Concierge to be the first point of contact for homeowners seeking tech support. You will establish the First-Minute Experience, acknowledge concerns, and guide customers through next steps with empathy.

Responsibilities include screening and routing requests, maintaining the ticketing system, and ensuring a high-quality, human-centered service without scripted pressure.