Consumer Sales Advocate, Voice (replacing Teresa Payton)

C Spire; Jackson (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Device program

401k match

Teladoc

Wellness program

Talent referral opportunities

Learning path programs

Job summary

C Spire in Mississippi seeks a Consumer Sales Advocate, Voice to handle inbound calls and provide tailored technology solutions, driving monthly sales, ARPS, protection, and NPS while meeting customer needs.

Join a team focused on delivering Customer Inspired experiences, with opportunities to grow within C Spire and develop core career skills in a fast-paced environment.

Qualifications

• Two years of business or related work experience in a sales environment where sales goals were met or exceeded.
• Excellent written and oral interpersonal communication skills.
• A reliable, high-speed internet connection is required.

Responsibilities

• Consistently deliver differentiated and personalized customer experiences by executing various customer management techniques and maintaining a focus on client satisfaction.
• Achieve monthly sales goals and customer satisfaction standards.
• Identify technology needs for current and potential customers and integrate offerings into their lives with ease.
• Perform additional duties as assigned.

Skills

Sales experience

Interpersonal communication

Customer-focused

MS Office proficiency

Education

High school diploma

Tools

MS Office Suite (Teams, Excel, PowerPoint, Word)

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As a Consumer Sales Advocate, Voice, you will work alongside a team in a focused environment managing inbound calls from current and potential customers to provide tailored technology solutions and deliver \"Customer Inspired\" experiences. Your role is essential in achieving monthly sales targets for handsets, gross sales, ARPS, protection, and NPS, while understanding each customer's unique needs and offering personalized recommendations that improve their daily connection to technology.

Responsibilities

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Consistently deliver differentiated and personalized customer experiences by executing various customer management techniques and maintaining a maniacal focus on client satisfaction.
• Achieve monthly sales goals and organizational customer satisfaction standards.
• Identify diversified technology needs for current and potential customers and integrate technology offerings into consumers’ lives with amazing ease and effectiveness.
• Perform additional duties as assigned.

This position is an exceptional introduction to customer solutions and voice sales, as there is plenty of room to grow and learn from outstanding individuals in the field. From Consumer Sales you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support the Consumer Sales team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In Addition To That, We Require

• Two years of business or related work experience in a sales environment where sales goals was met or exceeded.
• High school diploma or recognized equivalent.
• Excellent written and oral interpersonal communication skills.
• A reliable, high-speed internet connection is required.
• Must have experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word.

We Will Give Special Consideration To Candidates Who Have

• Evidence of individual metrics exceeded for sales and customer experience metrics.
• Experience in sales via the phone or another fast-paced environment.
• Four-year college degree.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America’s Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

Physical Requirements And Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen. Must be able to work some nights up until 8PM and some Saturdays.

• Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.