Engineer III, Customer Quality

Chamberlain Group; Oak Brook (IL); On-site; USD 76,600 - 123,775; Full time

Benefits offered by this job

401k contribution

Comprehensive benefits package

Short-term incentive plan eligibility

Job summary

Chamberlain Group in Oak Brook, IL is seeking an Engineer III for Customer Quality. This role champions the voice of the customer, manages customer feedback, and collaborates with cross-functional teams to resolve issues. Candidates should have a Bachelor's degree in Engineering and over 5 years of experience in a quality role, alongside strong analytical skills. The position offers a competitive pay ranging from $76,600 to $123,775 and a comprehensive benefits package.

Qualifications

• 5+ years of experience in a quality role in manufacturing or engineering.
• Experience with products that have hardware and software components.
• Ability to travel 15% domestically and internationally.

Responsibilities

• Champion the voice of the customer throughout internal functions.
• Execute and manage the customer feedback management process.
• Lead root cause analysis and 8D problem solving for customer escalations.

Skills

Strong interpersonal and customer communication skills

Problem-solving and analytical skills; 8D methodology

Knowledge of Lean Manufacturing and Total Cost of Ownership

Education

Bachelor's Degree in Engineering or related field

Certification in quality engineering preferred (e.g., CQE, Six Sigma)

Tools

Statistical Process Control

Customer feedback collection tools

Job description

https://chamberlaingroup.com/privacy-policy/Engineer III, Customer Quality page is loaded## Engineer III, Customer Qualitylocations: Oak Brook, ILtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR30707Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, and , are found in 51+ million homes, and 14 million+ people rely on the app daily.* Champion the voice of the customer throughout Chamberlain internal functions* Engage with key customers and partners to quantify the voice of the customer into metrics and actions for decision making* Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues* Work cross-functionally to implement actionable improvements; focus on problem-solving customer issues and rapid corrective action implementation* Provide analytics to shape initiatives and drive data-informed decisions to identify improvements to the customer experience* Lead root cause analysis and 8D problem solving for critical customer escalations* Support new product launches from a customer quality perspective; coordinate PPAP and customer approval activities* Works closely with product specialists, development and test teams, and project managers to prioritize and implement changes* Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.* Protect Chamberlain Group’s reputation by keeping information confidential.* Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.* Contribute to the team effort by accomplishing related results and participating on projects as needed.**Education/Certifications:*** ·Bachelor's Degree in Engineering, or related field**Experience:*** 5+ years of experience in a quality role in manufacturing, customer support, software, or engineering**Knowledge, Skills, and Abilities:*** Ability to work in a matrix/cross-functional environment* Strong interpersonal and customer communication skills* Experience with products that have HW and SW components* Strong problem-solving and analytical skills; 8D methodology* Customer feedback management process ownership**Other:*** Ability to travel 15% - domestically and internationally**Education/Certifications:*** Certification in quality engineering preferred (e.g., CQE, Six Sigma Green Belt or Black Belt).**Experience:*** Electromechanical and manufacturing operations experience; experience working with customer feedback collection tools and techniques**Knowledge, Skills, and Abilities:*** Working Knowledge and Application of Lean Manufacturing, DFM, Kaizen, Value Stream Mapping, Voice of the Customer, and Total Cost of Ownership* Ability to implement Statistical Process ControlThe pay range for this position is $76,600.00 - $123,775.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail]: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.