Residential Support Coordinator - Trauma-Informed Care

Hanna Center; California (MO); On-site; USD 63,000 - 72,000; Full time

Job summary

Hanna Center in Sonoma, CA is seeking a Support Coordinator to enhance residents' daily living experiences within a therapeutic, growth-oriented environment. You will collaborate with Group Home Youth Counselors, House Coordinators, and senior program leaders to promote safe, supportive atmospheres for residents in the NPS and Transitional Housing Programs.

The role emphasizes trauma-informed practices, licensing compliance, and strong communication with multi-disciplinary teams.

Qualifications

• BA in a social science discipline preferred; experience with children required.
• Ability to exercise sound judgment.
• Strong skills in de-escalating conflicts among staff, families, and residents.
• Capable of managing multiple tasks concurrently.
• Comprehensive understanding of trauma-informed practices, including community and intergenerational trauma, parallel processes, and universal precautions.
• Ability to communicate effectively, both orally and in writing.

Responsibilities

• Ensure licensing compliance and best practices in trauma-informed standards.
• Provide regular updates on climate and resident atmosphere to leadership.
• De-escalate crisis situations and apply crisis intervention skills.
• Write and submit Unusual Incident Reports (UIRs).
• Assist with Medication Audits.
• Drive residents as needed.
• Adapt schedules to cover vacancies in all residential programs.
• Communicate with Youth Counselors and Hanna Center staff as needed.
• Liaise with CPS, the local sheriff's department, or the Sonoma County MST.
• Understand and implement mandated reporting requirements.
• Perform other duties as assigned.

Skills

Trauma-informed care

De-escalation techniques

Crisis intervention

Communication skills

Staff training

Behavior management

Interpersonal skills

Education

BA in a social science discipline

Job description

Hanna Center in Sonoma, CA is seeking a Support Coordinator to enhance residents' daily living experiences within a therapeutic, growth-oriented environment. You will collaborate with Group Home Youth Counselors, House Coordinators, and senior program leaders to promote safe, supportive atmospheres for residents in the NPS and Transitional Housing Programs.

The role emphasizes trauma-informed practices, licensing compliance, and strong communication with multi-disciplinary teams.