Residential Support

Unique Caring Opportunities, Inc.; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Unique Caring Opportunities, Inc. is seeking a Residential Support professional focused on compliance and meticulous documentation across all residential homes. You will organize, collect, and file resident records to keep files audit-ready at all times.

You will oversee care plan documentation, annual requirements, consents, and physician orders, ensuring timely completion. The role involves hands-on filing, environmental and safety records, Medicaid/relief paperwork, relicensing prep, and

Qualifications

• Experience in residential care compliance or documentation management.
• Detail-oriented with strong organizational skills.
• Familiarity with APD regulations and compliance standards preferred.
• Proficient with Google Drive and digital document management.
• Valid Florida driver's license and ability to pass Level 2 background check.

Responsibilities

• Oversee and maintain all resident care plan documentation and compliance files.
• Ensure timely completion of ISP, annual reports, and consents.
• Document physician orders and maintain healthcare records.
• Coordinate appointment tracking and relay outcomes to Operations Manager.
• Provide medication oversight and track expirations and refills.
• Document environmental and safety compliance (drills, checks).
• Maintain resident financial records and ensure compliance.
• Prepare documentation for relicensing, audits, and reviews.
• Communicate gaps and deadlines to Operations Manager.
• Support resident appointment coverage as needed.

Skills

Detail-oriented

Organizational skills

Written communication

Time management

Education

High school diploma or GED

Tools

Google Drive

Job description

The Residential Support role is a compliance-focused, documentation-driven position responsible for maintaining the integrity of resident records, regulatory requirements, and operational compliance across all Unique Caring Opportunities Inc residential homes. This is a hands-on role that requires active involvement in organizing, completing, collecting, and filing documentation to ensure resident files are accurate, current, and audit-ready at all times.

Key Responsibilities

Actively oversee, complete, organize, and maintain all resident care plan documentation and required compliance files

Track and ensure timely completion of all required annual documentation including Individual Support Plans (ISPs), annual reports, resident consents, and physician consents

Monitor and follow up on resident medical appointments, ensure all physician orders are documented, and maintain accurate healthcare documentation

Coordinate appointment tracking, confirm follow-up documentation is completed after each visit, and communicate appointment outcomes to the Operations Manager

Provide medication oversight support including tracking prescription expiration dates, coordinating refills and renewals, and identifying medication documentation issues or MAR discrepancies before they become larger compliance concerns

Track and document environmental and safety compliance including fire drill records, home safety checks, AC vent checks, and other recurring residential compliance requirements

Maintain resident financial accountability records and ensure all financial documentation is organized and compliant

Physically collect, complete, organize, and file documentation on an ongoing basis — this is a hands-on role, not solely a tracking or deadline management position

Prepare documentation packages for APD relicensing, audits, and compliance reviews

Track resident goal progress and maintain documentation that reflects current and accurate goal alignment

Communicate proactively with the Operations Manager regarding compliance gaps, upcoming deadlines, or documentation concerns

Provide occasional support with resident appointment coverage when operationally necessary — this is not a primary responsibility

QUALIFICATIONS & REQUIREMENTS

Experience in residential care compliance, documentation management, case coordination, or a related field

Detail-oriented with strong organizational skills and the ability to manage multiple deadlines simultaneously

Familiarity with APD regulations, residential care documentation requirements, and compliance standards preferred

Proficient with Google Drive, digital document management, and records organization

Strong written communication skills — able to complete and file documentation accurately

Valid Florida driver's license

High school diploma or GED equivalent required

Must pass a Level 2 background check

Candidates with experience in DSP compliance, case management support, care coordination, or administrative support in a regulated caregiving environment are strongly preferred.