Residential Supervisor — Lead Care & Independence

Behavioral Health Network, Inc (BHN); Holyoke (MA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical, dental, vision

Job summary

Behavioral Health Network, Inc (BHN) seeks a Residential Supervisor to oversee daily operations across Developmental Services group homes in Western Massachusetts. You will lead a dedicated direct care team to ensure safety, independence, and person‑centered care for residents.

The role emphasizes hands‑on leadership, staff development, and adherence to treatment plans, health and safety protocols, and regulatory requirements within a mission‑driven, values‑based organization.

Qualifications

• Minimum of 3 years of direct care experience.
• At least 2 years of supervisory experience preferred.
• Valid driver's license and reliable vehicle required.
• Strong leadership, communication, and organizational skills.
• Commitment to client empowerment, human rights, and community integration.

Responsibilities

• Oversee the daily operations of assigned group homes.
• Hire, train, and supervise staff to deliver high‑quality, person‑centered care.
• Ensure implementation of treatment plans, health and safety plans, and medication administration.
• Monitor residents' overall health and empower them to engage in goal development and decision‑making.
• Support individuals in fostering relationships and community participation.
• Provide crisis intervention and emergency services, including serving on the on‑call rotation.
• Manage program compliance, budgets, and regulatory requirements.
• Promote quality of life through safety, dignity, and community inclusion.

Skills

Leadership

Communication

Organizational skills

Supervisory experience

Staff training

Education

High School Diploma or GED

Associate's or Bachelor's Degree preferred

Job description

Behavioral Health Network, Inc (BHN) seeks a Residential Supervisor to oversee daily operations across Developmental Services group homes in Western Massachusetts. You will lead a dedicated direct care team to ensure safety, independence, and person‑centered care for residents.

The role emphasizes hands‑on leadership, staff development, and adherence to treatment plans, health and safety protocols, and regulatory requirements within a mission‑driven, values‑based organization.