Residential Coordinator-ACCS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical

Dental

Vision

Employee assistance programs

Job summary

Behavioral Health Network, Inc. in Worcester, MA is seeking a Residential Coordinator to supervise staff, coordinate services across residential programs, and support individuals living in ACCS homes. This role emphasizes crisis intervention, ISP goals, and strong documentation.

The position requires a high school diploma or GED with 3 years of relevant experience or an associate's degree; MAP certification within 6 months is required. Driver's license and reliable vehicle are needed for travel.

Qualifications

• High School Diploma or GED plus three years of relevant experience, or an Associate’s Degree or equivalent.
• Bachelor’s Degree preferred.
• MAP certification required within the first six months of employment.

Responsibilities

• Support the health, safety, dignity, and quality of life of individuals served.
• Coordinate medical appointments, follow‑up care, and team communication.
• Oversee medication administration and MAP documentation.
• Provide crisis intervention and emergency services, including on‑call support.
• Implement ISP goals and promote independence and community integration.
• Complete and review electronic health records, assessments, progress summaries, and required reports.
• Communicate with families, healthcare providers, and outside agencies.
• Monitor safety, fire drills, and facility conditions.
• Assist with benefits management including Social Security and housing subsidies.
• Supervise and train residential staff.

Skills

MAP certification

Supervisory experience

Driver's license

Interpersonal communication

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree preferred

Job description

• Pay or shift range: $50,000 USD to $56,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we are currently seeking a Residential Coordinator to support individuals living in ACCS residential group homes.

What We Offer:

• Purpose-Driven Work – Help individuals build independence, improve quality of life, and achieve personal goals.
• Leadership Opportunity – Supervise residential staff and coordinate services across residential programs.
• Professional Growth – Access ongoing training, mentorship, and career development opportunities.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Enjoy generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Support the health, safety, dignity, and quality of life of individuals served.
• Coordinate medical appointments, follow‑up care, and multidisciplinary team communication.
• Oversee medication administration and maintain required MAP documentation.
• Provide crisis intervention and emergency services, including on‑call support.
• Implement ISP goals and strategies that promote independence and community integration.
• Complete and review electronic health records, assessments, progress summaries, and required reports.
• Communicate with staff, families, healthcare providers, pharmacies, and outside agencies.
• Monitor residential safety, maintenance needs, fire drills, and property conditions.
• Support benefits management, including Social Security, health insurance, food assistance, and housing subsidies.
• Provide supervision, training, and administrative support to residential staff.

Who You Are:

• High School Diploma or GED plus three years of relevant experience, or an Associate’s Degree or equivalent required.
• Bachelor’s Degree preferred.
• Minimum of two years of experience in human services required.
• Supervisory experience preferred.
• Valid driver’s license and reliable vehicle required during all working hours.
• MAP certification required within the first six months of employment.
• Strong organizational, interpersonal, verbal, and written communication skills.
• Familiarity with internet, word processing, electronic records, and email systems.
• Commitment to individual empowerment, human rights, personal growth, and community integration.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re a compassionate leader ready to help individuals thrive in a residential setting, we’d love to hear from you.

Salary Range: $50,000-$56,000

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.