Residential Specialist | $22/hour | Great Benefits!

Staffing Solutions Of Hawaii; Honolulu (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Insurance (Medical, Dental)

Paid Time Off

Paid Holidays

Simple IRA Retirement Plan

Referral Program

Annual holiday bonus program

Birthday time off

Monthly team meals

Job summary

Staffing Solutions Of Hawaii is hiring a Residential Specialist in Honolulu, HI. This on-site role requires working two evening shifts in a full-time, contract-capable position.

You will build professional relationships with residents, guests and vendors, monitor access, and provide security and concierge services across common areas, amenities and porte cochère. Strong communication and customer service are essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work efficiently with minimal supervision.
• Proficient with Excel, Word, and Outlook.
• Must have valid driver's license and acceptable driving record.
• Willing to work weekends and holidays.

Responsibilities

• Create positive, professional relationships with residents, guests, vendors and contractors while delivering exceptional customer service.
• Enforce building rules and escalate concerns to Management.
• Monitor access, verify visitors, and prevent unauthorized entry.
• Conduct routine patrols and document patrols and safety concerns.
• Respond to resident and guest requests and follow through to resolution.
• Manage packages and deliveries and assist with porte cochère operations.
• Escort authorized guests and workers around the property.
• Provide service at the 7th-floor amenities and assist with reservations and events.
• Respond to emergencies and report incidents.

Skills

Verbal communication

Written communication

Customer service

Weekend availability

Driver's license

Education

High School diploma or equivalent

CPR/First Aid certification

Guard card preferred

Work authorization to work in the U.S.

Tools

Excel

Word

Outlook

Job description

This is not a remote role. Applicants must be able to report to work on time as scheduled.

Position: Residential Specialist

Location: Honolulu, HI

Pay: $22/hour

Type: Full-time; Contract

Schedule: 2:00pm to 10:30pm or 3:00pm to 11:30pm

Job Description

• Create positive, professional relationships with homeowners, residents, guests, vendors and contractors while providing exceptional customer service and genuine Aloha Spirit.
• Maintain order and enforce building rules, regulations, policies and procedures. Escalate contentious situations or concerns to Management as appropriate.
• Serve as a front-line security presence by monitoring access, verifying authorized visitors and preventing unauthorized entry or solicitation.
• Monitor CCTV cameras and conduct routine patrols of residential floors, storage areas, parking garages, mechanical rooms, amenities and outdoor areas. Document patrols and report suspicious activity or safety concerns.
• Respond to resident and guest requests, service needs and questions, following through to resolution whenever possible.
• Receive, organize, record and securely store packages and parcels for residents, guests and Management.
• Escort authorized guests, workers, homeowners and visitors to residences or other areas of the property as requested.
• Manage the porte cochère by directing vehicle and pedestrian traffic, staging vehicles, opening doors, assisting with luggage and explaining parking options. Operate valet services as needed.
• Provide attentive service throughout the 7th-floor amenities, including assisting with reservations, events and equipment. Maintain cleanliness, monitor supplies, report equipment issues and create work orders as needed.
• Respond to emergencies including fire, medical incidents, flooding, elevator emergencies, hazardous materials and other security situations. Provide assistance, protect incident scenes and complete required reports.
• Manage contractor access by verifying authorization, maintaining logs and documenting work performed.
• Manage Loading Dock access, including checking in delivery companies, coordinating vehicle access and maintaining the Moves and Deliveries Schedule.
• Maintain accurate logs, files and records related to building operations and security.
• Communicate effectively with team members using two-way radios, including the phonetic alphabet and radio codes.
• Maintain clean, organized work areas and provide coverage for other stations during breaks or as needed.

Position Requirements

• Must possess excellent verbal and written communication skills.
• Able to work efficiently with minimal supervision.
• Understanding of computer software programs such as Microsoft Excel, Word, and Outlook.
• Ability to learn and utilize the Association’s computer applications.
• Must be familiar with a range of vehicles and know how to drive and park at an effective and acceptable level.
• Able to work weekends and holidays.

Experience And Education Requirements

• Proof of authorization/eligibility to work in the U.S.
• High School diploma or equivalent.
• CPR and First Aid certification preferred; training and certification will be provided after a 90-day probationary period.
• Hawaii Guard Card preferred; training and certification will be provided after a 90-day probationary period. Must be willing and able to obtain a guard card.
• Must have a valid driver’s license, the ability to maneuver a vehicle with a manual transmission (stick shift) preferred, and an acceptable driving record as defined in the company’s Acceptable Driving Record Policy.
• Experience in high end customer service roles.
• Experience at a 4 or 5-star hotel or luxury condominium preferred.
• Able to handle excessive standing, frequent walking, bending, kneeling and other repetitive motions.
• Must have manual dexterity to use and operate all necessary equipment and the ability to safely lift 50lbs.

Job Perks

• Insurance (Medical, Dental, Prescription Drug, Vision)
• Paid Time Off (PTO), effective on hire
• Paid Holidays, effective on hire
• Simple IRA Retirement Plan, eligible at 90 days
• Referral Program
• Annual holiday bonus program
• Birthday time off (to be used within 2 weeks from birthday)
• Monthly team meals

Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affiliation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.