Residential Specialist

UNAVAILABLE; New York (NY); On-site; USD 34,548 - 35,000; Full time

Benefits offered by this job

Health and wellness resources

Generous PTO

Professional development

Job summary

S:US is looking for a Residential Specialist in New York City. The role involves providing a compassionate welcome to new shelter residents while managing safety protocols. Candidates should have a commitment to person-centered services and experience in social services.

Responsibilities include conducting safety rounds, assisting residents, and supporting various activities. Preferred qualifications include communication skills and flexibility. S:US offers a culture of respect, integrity, and continuous improvement with comprehensive benefits.

Qualifications

• Associate Degree in Human Services or High School Diploma or GED with 3+ years’ social service experience.
• F-02 certification and security license required (may be obtained within 6 months).
• Demonstrated sensitivity and knowledge of homelessness, substance misuse, and supportive services.

Responsibilities

• Conduct scheduled rounds to ensure safety and residents’ wellbeing.
• Assist in escorting residents to services and activities.
• Provide initial orientation and administrative support.

Skills

Effective written and oral communication skills

Proficiency with computer-based programs

Flexibility

Critical thinking

Education

Associate Degree in Human Services

High School Diploma or GED with 3+ years’ social service experience

Tools

First Aid

Naloxone certification

Job description

Min

USD $34,548.80/Yr.

Max

USD $35,000.00/Yr.

Position Overview

SCOPE OF ROLE: At S:US, we are committed to a better New York with opportunities for all. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year, and at times function independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility and integrity and can communicate skillfully with empathy and honesty.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct regular scheduled rounds to ensure safety and residents’ wellbeing
• Enter activity log information and shift notes in a timely fashion and accurate manner. Complete necessary admissions paperwork
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral
• Meet with Shift Supervisor for individual and group supervision
• Planning, implementing and/or researching self-care and other social activities for residents
• Conduct Resident Support groups
• Meet with case managers on regular basis to assist in assigned tasks
• Provide initial orientation to program
• Provide administrative support in areas of office coverage, telephone and clerical work, food services
• Understand and follow emergency procedures, including fire drills
• Perform other duties as assigned by Shift Supervisor and Program Director
• Attend job related trainings and agency meetings as necessary
• Provide meal coordination

Job Requirements

REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE

• Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience
• F-02 certification
• Security license is mandatory but may be obtained within 6 months if hired.
• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens into your work with the people we serve.
• Use neutral and non-judgmental language when responding to the needs and requests of the residents
• Must have ability to be flexible with schedule as needed
• Ability to maintain professional maturity during crisis
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including those who identify LGBQT, HIV/AIDS affected, the elderly and individuals with mental health and developmental disabilities.

PREFERRED QUALIFICATIONS & SKILLS

• Effective written and oral communication skills
• Proficiency with computer-based programs, typing skills
• Must be able to lift up to 15 lbs.
• F80
• Basic First Aid
• Naloxone certification
• Valid driver’s license and bi-lingual communication preferred

Food Handler license preferred

Performance Standards

• Effective Communication: Uses clear concise language to provide timely and accurate written and oral communication. Can exchange information and thoughts as appropriate to all levels of staffing.
• Critical Thinking: Processes the key factors of critical thinking such as analysis, interpretation, explanation, self-regulation, open-mindedness, and problem solving. Having the ability to think clearly and rationally, engage in reflective and independent thinking when making decisions.
• Flexibility: Demonstrates the ability to adapt to changing circumstances and adjust approaches and responses to address change related challenges.
• Teamwork: Ability to be part of and at times lead and direct a cohesive team
• Role Model: Demonstrates the following qualities:
• Integrity: following agency policies and procedures, knowing the rules and adhering to them
• Persistence: Do not abandon tasks when times are tough
• Positivity: Do not overreact or get easily overwhelmed
• Respect: always show respect for all individuals, it is paramount in every situation
• Accountability: Take responsibility for their actions, if a mistake is made, admit it and plan to correct the situation, do not make excuses or blame others
• Trust: Always be fair, honest, and consistent. Do not engage in office gossip.
• Hard Work: be willing to pitch in when needed; “it’s not my job” mentality is not allowed.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail].

ID

2026-18147