Team Leader

Services for the UnderServed; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

Services for the UnderServed (S:US) seeks a Team Leader to implement and manage a new Safe Options Support (SOS) team in NYC. The role requires field-based leadership, coordination with DHS, MTA, hospitals, and housing partners, and ensuring 24/7 crisis response.

The leader will recruit staff, supervise the team, and drive program quality in a high-profile urban setting. The incumbent will support participants using Critical Time Intervention, carry out program oversight, and foster

Qualifications

• Master’s degree or higher in social work, mental health, or related field.
• 3–5 years post-master’s work experience in behavioral health and criminal justice.
• Experience supervising program staff in a community mental health setting.
• Knowledge of counseling principles for mental illness and substance use disorders.
• Knowledge of treatment, rehabilitation, and community support programs.
• Crisis management and de-escalation techniques.
• Ability to prepare accurate reports.
• Computer proficiency in Health IT and Microsoft Office applications.

Responsibilities

• Oversee creation of a multi-disciplinary SOS community support team.
• Manage day-to-day operations per regulatory standards.
• Coordinate outreach at transit hubs and during hospital admissions.
• Develop partnerships with DHS, MTA, NYPD, hospitals, and housing providers.
• Facilitate case reviews with partners and document recommendations.
• Audit case records for regulatory compliance and report findings.

Skills

Leadership

Bilingual English/Spanish

Crisis management

Report writing

MS Word

Excel

PowerPoint

Education

Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or related field

Tools

MS Word

Excel

PowerPoint

Job description

Min Salary

USD $100,000.00/Yr.

Max Salary

USD $100,000.00/Yr.

Position Overview

A wonderful opportunity for an experienced mental health professional to assume a leadership role on one of Governor’s newly launched innovative Safe Options Support (SOS) teams, that will provide comprehensive care to street homeless or subway dwelling individuals.

The multi-disciplinary SOS team will consist of a Team leader, Licensed Clinicians, Care Managers, a Registered Nurse, and a Peer Specialist. The team will support program participants in the community through the application of the highly acclaimed, Critical Time Intervention, evidence-based, model of care.

The Team Leader will be responsible initially for the successful implementation of the program model and then managing the day to day operations of the critical support team. The Team Leader will ensure that staff feel supported and empowered as they conduct community outreach on the streets and subways and provide post- housing care coordination to participants. Member choice, harm reduction, non-coercion, flexibility and person-centered core elements are essential to this team and should be reflected in the Team Leader’s management style.

The Team Leader will be responsible for the development and maintenance of collaborative relationships with community partners including the Department of Homeless Services, MTA, local law enforcement, community hospitals, existing outreach teams and housing providers. The Team Leader role will require significant multi-taking in a fast paced, challenging environment. For the right candidate it will present the opportunity to enhance their management and supervisor experience and demonstrate their skills and experience in a high prolife program.

The role will require field-based work, periodic on call coverage, and a willingness to work flexible hours. This is an exciting opportunity for a leader who is looking to transform community healthcare in NYC and making long lasting positive changes in the lives of homeless New Yorkers.

II. ESSENTIAL DUTIES & RESPONSIBILITIES

• In partnership with the State Office of Mental Health and the central SOS Hub team oversee the creation of a multi-disciplinary SOS community support team;
• On formation of the team manage management the day to day operations in accordance with internal and external regulatory standards and guidelines;
• Coordinate program outreach at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
• Develop meaningful and lasting partnerships with key community stakeholders including MTA Station Managers, local hospital, NYPD, Shelter operators and housing providers;
• Facilitate case reviews on ‘members at risk’ with community partners and document recommendations;
• Oversee and or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the SOS Hub QPM Department on gaps in care or areas for continued improvement;
• Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care;
• Ensures that internal and external regulatory agency standards and requirements are met;
• Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures, specific to the organization of hire;
• Provide regular individual and group supervision to a multi-disciplinary team and orient new team members to policy and procedures as well as provide ongoing training and mentorship;
• Coordinate weekly staff schedules to ensure adequate staff coverage;
• Manage SOS teams on-call requirements ensuring that 24/7 crisis response is available;
• Work with SOS HUB’s Single Point of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment;
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences;
• Additional responsibilities as assigned by immediate supervisor or division head.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field.
• Minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population.
• Experience managing and supervising program staff in a community mental health setting.
• Knowledge of counseling principles and methods for mental illness and substance use disorders.
• Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff.
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
• Ability to develop, evaluate, and implement treatment intervention to meet the needs of individual recipients.
• Ability to prepare accurate and timely reports.
• Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint.

Preferred Qualifications & Skills

• Previous management and supervisory experience preferred.
• Experience working with homeless and/or precariously housed populations preferred.
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems a plus.
• Bilingual English/Spanish.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

ID

2026-18827

Work Location

In Person