Residential Services Supervisor: Clinical and Ops Lead

Catholic Charities Brooklyn and Queens, Inc.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous time off

Medical

Dental

Vision

Retirement match

Transit benefits

FSAs

Life insurance

Public Loan Forgiveness

Training programs

Job summary

Catholic Charities Brooklyn and Queens, Inc. seeks a Residence Supervisor to oversee clinical, residential, and program operations in its NY housing programs.

You will supervise staff, ensure quality care, and maintain audit readiness while coordinating with facility teams across shifts. Responsibilities include documentation review, emergency response, program development, and staff training to support rehabilitative services and client safety across multiple sites.

Qualifications

• Master’s degree in Social Work or related field and New York State LMSW preferred.
• Or bachelor’s degree in social work or related field with and additional 2 years (5 years total) of experience mental health experience and/or substance abuse experience, behavioral health housing experience preferred.

Responsibilities

• Review and approve clinical documentation for all staff, ensuring documentation meets regulatory and funding source regulations.
• Respond to emergencies 24/7 in the field and apartments if necessary, may include other IHW programs if necessary.
• Monitor and oversee all aspects related to the delivery of residential, rehabilitative and recovery, clinical and case management services – including physical plant operations and program site visits on all staffing work shifts.
• Provide direct residential, rehabilitative and recovery, clinical and case management services to designated client population.
• Conduct review of residents’ living quarters to ensure appropriateness, safety and that ADL interventions are occurring.
• Assist with the screening, admission and discharge processes and complete statistical reports on census accordingly.
• Conduct unscheduled visits to program site to ensure resident safety and personnel performance.
• Contribute to the development of residential, rehabilitation and recovery and treatment protocols, clinical pathways and policy papers as needed.
• Additional involvement with high-risk residents and the staff overseeing treatment
• Assure charts and programs are in audit readiness through documented chart review.
• Develop or adhere to program tracking systems to ensure timeliness of resident documentation and all required internal and external paperwork including evaluations.
• Work collaboratively with Housekeeping/Maintenance staff keeping the staff in those departments informed of program issues which impact on their functioning and require their cooperation.
• Facilitate case review/conferences on at least a bi-weekly basis.
• Provide staff with ongoing feedback regarding work performance through constructive criticism; evaluate and employ Agency disciplinary process as needed.
• Provide and/or participate in-service trainings related to behavioral health- including rehabilitative and recovery, case management, clinical and residential and restorative services.
• Responsible for ensuring that all staff report incidents in a professional manner to all required forums.
• Collaborate with Agency and program staff to develop and adhere to on-site emergency response preparedness and readiness protocols.
• Participate in the on-call duty roster for coverage.
• Assume responsibility for program operations in the absence of other supervisory staff and/or the Residential Administrator/Director of Field Operations. Ensuring the smooth operation of the facility in the absence of other supervisory and/or management level staff. This includes but is not limited to the supervision of staff and providing assistance with the daily operation of the facility.

Skills

Clinical supervision

Case management

Emergency response

Staff supervision

Regulatory compliance

Program development

Communication skills

Crisis intervention

Education

MSW preferred

BSW + 5 yrs exp

Job description

Catholic Charities Brooklyn and Queens, Inc. seeks a Residence Supervisor to oversee clinical, residential, and program operations in its NY housing programs.

You will supervise staff, ensure quality care, and maintain audit readiness while coordinating with facility teams across shifts. Responsibilities include documentation review, emergency response, program development, and staff training to support rehabilitative services and client safety across multiple sites.