Residential Services Lead

Dhpace; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Life insurance & disability

401(k) with employer match

HSA/FSA options

Employee discounts

Job summary

DH Pace Company, Overhead Door Company of Atlanta, is seeking a Service Supervisor for the residential department in Peachtree Corners, GA. Lead daily scheduling, support field staff, and ensure quality service.

The position requires strong leadership, planning, and communication skills, with preferred management experience and a valid driver’s license. Join a company celebrating nearly 100 years in business.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Management experience preferred.
• Experience using Microsoft Office applications.
• Valid driver’s license and good driving record.
• Ability to communicate with customers professionally.

Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met.
• Provide immediate problem-solving assistance to office staff/service technicians.
• Monitor service technicians’ schedules to maximize efficiency and profitability.
• Track completed jobs and follow up with customers to ensure satisfaction.
• Facilitate processing of completed jobs for proper handling of materials and billing.
• Complete administrative paperwork in a timely manner.
• Participate in planning and establishing department goals and objectives.
• Perform employee performance reviews and provide coaching as needed.

Skills

Leadership

Communication

Mechanical systems aptitude

Management experience

Customer service mindset

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

DH Pace Company, Overhead Door Company of Atlanta, is seeking a Service Supervisor for the residential department in Peachtree Corners, GA. Lead daily scheduling, support field staff, and ensure quality service.

The position requires strong leadership, planning, and communication skills, with preferred management experience and a valid driver’s license. Join a company celebrating nearly 100 years in business.