Residential Services Director (Associate)

Lifetime Assistance, Inc.; City of Rochester (NY); On-site; USD 76,000 - 81,000; Full time

Benefits offered by this job

No-Premium Health Insurance

Education Support

Paid Training & Coaching

Career Growth

Work-Life Harmony

Caring Culture

Job summary

Lifetime Assistance, Inc. in Rochester, NY seeks an Associate Director - Residential to supervise residential leadership staff, oversee staffing and development, and ensure high-quality, person-centered services aligned with OPWDD standards.

You will conduct audits, lead quality initiatives, assist with budgets and procurement, and collaborate with nursing staff on health and safety, while serving as Administrator On Call for emergencies and critical incidents.

Qualifications

• Bachelor’s degree in human services or related field and at least two (2) years of supervisory experience in services for individuals with intellectual and developmental disabilities; OR Associate degree with four (4) years of supervisory experience.
• Knowledge of OPWDD regulations and person-centered planning.
• Strong leadership, interpersonal, and organizational skills.
• Ability to balance multiple priorities in a dynamic environment.
• Must meet Lifetime Assistance Vehicle Operator requirements and pass all required background checks.
• Preferred: QIDP eligibility and/or SCIP-R Level II certification.

Responsibilities

• Provide direct supervision, coaching, and evaluation to residential leadership staff.
• Oversee staffing coordination, recruitment, and professional development of program leaders.
• Ensure high-quality, person-centered services aligned with OPWDD standards and agency policies.
• Monitor individual service plans, protective oversight practices, and clinical supports.
• Conduct and oversee audits, quality improvement initiatives, and compliance reviews.
• Assist with fiscal oversight, including budgets, procurement, and facilities maintenance.
• Collaborate with nursing staff to ensure health, safety, and wellness monitoring.
• Manage admissions, transitions, and discharges in collaboration with interdisciplinary teams.
• Serve as Administrator On Call, responding to emergencies and critical incidents.
• Contribute to policy development and agency-wide initiatives through committee work.

Skills

Supervisory experience

OPWDD regulations

Person-centered planning

Leadership

Organizational skills

Education

Bachelor’s degree in human services

Supervisory experience (2+ years)

Associate degree with 4+ years supervisory

Job description

Lifetime Assistance, Inc. in Rochester, NY seeks an Associate Director - Residential to supervise residential leadership staff, oversee staffing and development, and ensure high-quality, person-centered services aligned with OPWDD standards.

You will conduct audits, lead quality initiatives, assist with budgets and procurement, and collaborate with nursing staff on health and safety, while serving as Administrator On Call for emergencies and critical incidents.