Associate Director - Residential

Lifetime Assistance, Inc.; City of Rochester (NY); On-site; USD 76,000 - 81,000; Full time

Benefits offered by this job

No-Premium Health Insurance

Education Support

Paid Training & Coaching

Career Growth

Work-Life Harmony

Caring Culture

Job summary

Lifetime Assistance, Inc. in Rochester, NY seeks an Associate Director - Residential to supervise residential leadership staff, oversee staffing and development, and ensure high-quality, person-centered services aligned with OPWDD standards.

You will conduct audits, lead quality initiatives, assist with budgets and procurement, and collaborate with nursing staff on health and safety, while serving as Administrator On Call for emergencies and critical incidents.

Qualifications

• Bachelor’s degree in human services or related field and at least two (2) years of supervisory experience in services for individuals with intellectual and developmental disabilities; OR Associate degree with four (4) years of supervisory experience.
• Knowledge of OPWDD regulations and person-centered planning.
• Strong leadership, interpersonal, and organizational skills.
• Ability to balance multiple priorities in a dynamic environment.
• Must meet Lifetime Assistance Vehicle Operator requirements and pass all required background checks.
• Preferred: QIDP eligibility and/or SCIP-R Level II certification.

Responsibilities

• Provide direct supervision, coaching, and evaluation to residential leadership staff.
• Oversee staffing coordination, recruitment, and professional development of program leaders.
• Ensure high-quality, person-centered services aligned with OPWDD standards and agency policies.
• Monitor individual service plans, protective oversight practices, and clinical supports.
• Conduct and oversee audits, quality improvement initiatives, and compliance reviews.
• Assist with fiscal oversight, including budgets, procurement, and facilities maintenance.
• Collaborate with nursing staff to ensure health, safety, and wellness monitoring.
• Manage admissions, transitions, and discharges in collaboration with interdisciplinary teams.
• Serve as Administrator On Call, responding to emergencies and critical incidents.
• Contribute to policy development and agency-wide initiatives through committee work.

Skills

Supervisory experience

OPWDD regulations

Person-centered planning

Leadership

Organizational skills

Education

Bachelor’s degree in human services

Supervisory experience (2+ years)

Associate degree with 4+ years supervisory

Job description

Community Residence Admin | 001105
Rochester, NY 14624, USA

• Pay or shift range: $75,759.84 USD to $81,180.40 USD
  The listed salary range reflects the budgeted compensation for this position. Final offers may vary based on factors such as the candidate’s experience, education, qualifications, and other job-related considerations.

Description

Lifetime Assistance – Associate Director - Residential

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Associate Director - Residential
Location: Rochester, NY - 14624-Various Residential Locations
Department: Residential
Reports To: Vice President and/or Director of Residential Services and Supports
Employment Type: Full Time
Starting Wage: $75,759 - $81,180/year

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

• Provide direct supervision, coaching, and evaluation to residential leadership staff.
• Oversee staffing coordination, recruitment, and professional development of program leaders.
• Ensure high-quality, person-centered services aligned with OPWDD standards and agency policies.
• Monitor individual service plans, protective oversight practices, and clinical supports.
• Conduct and oversee audits, quality improvement initiatives, and compliance reviews.
• Assist with fiscal oversight, including budgets, procurement, and facilities maintenance.
• Collaborate with nursing staff to ensure health, safety, and wellness monitoring.
• Manage admissions, transitions, and discharges in collaboration with interdisciplinary teams.
• Serve as Administrator On Call, responding to emergencies and critical incidents.
• Contribute to policy development and agency-wide initiatives through committee work.

What You Bring:

• Bachelor’s degree in human services or related field and at least two (2) years of supervisory experience in services for individuals with intellectual and developmental disabilities;
  – OR Associate degree with four (4) years of supervisory experience.
• Knowledge of OPWDD regulations and person-centered planning.
• Strong leadership, interpersonal, and organizational skills.
• Ability to balance multiple priorities in a dynamic environment.
• Must meet Lifetime Assistance Vehicle Operator requirements and pass all required background checks.
• Preferred: QIDP eligibility and/or SCIP-R Level II certification.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.