Assistant Director - Residential

Living Resources Career Opportunties; City of Albany (NY); On-site; USD 78,000 - 105,000; Full time

Benefits offered by this job

Paid Training

Health, Dental & Vision Insurance

Payment in Lieu of Health Insurance

Tuition Assistance

Retirement Programs

Job summary

Living Resources seeks an Assistant Director of Residential to oversee operations of residential programs in the Albany region, ensuring high-quality care and safety. You will supervise RHMs and ARHMs, coordinate with families and care managers, and lead compliance, audits, and incident response.

The role requires strong leadership, regulatory knowledge, and the ability to manage budgets and staff schedules. Travel to residences and participation in required trainings are expected.

Qualifications

• Minimum high school diploma or equivalent.
• At least 3 years of supervisory experience in an OPWDD certified residence or similar setting.
• Valid NYS Driver's License.

Responsibilities

• Model and promote agency values in leadership and service delivery.
• Provide supervision, coaching, and support to staff to ensure quality services.
• Serve as primary liaison with families, advocates, and interdisciplinary teams.
• Lead meetings, address concerns, and ensure documentation is completed.
• Respond to emergencies, incidents, and operational issues within the region.
• Ensure compliance with OPWDD, agency, and regulatory requirements; maintain audit readiness.

Skills

Supervisory experience

Communication skills

NYS Driver's License

Education

High school diploma

Job description

Description

Living Resources is a non-profit agency dedicated to empowering individuals with disabilities or other life-altering conditions to live with dignity, independence, and purpose. We work with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing support and services.

To work for Living Resources is to make a difference in the lives of others. Living Resources employees provide individuals with disabilities and other life-altering conditions the support they need to thrive and lead active, full lives. For many employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.

Our Values

Advocacy, Collaboration, Empowerment, Excellence, Inclusivity, Integrity, and Kindness are at the heart of everything we do. These values guide how we support those we serve, work together, and create a culture where everyone can thrive.

The Assistant Director of Residential (AD) oversees the overall operations of residential programs within the assigned region, ensuring the highest quality of care and support for all people receiving services. This role is essential in upholding health and safety standards, facilitating strong communication with families and advocates, and cultivating a positive and productive work environment for staff. The AD provides leadership, support and guidance to the Residential Habilitation Manager (RHM) and Assistant Residential Habilitation Manager (ARHM), ensuring regulatory compliance, optimizing daily operations, and enhancing service delivery to meet the unique needs of each resident.

• Model and promote agency values in all aspects of leadership and service delivery.
• Provide supervision, coaching, and support to RHMs, ARHMs, and direct support staff to ensure quality services and positive team performance.
• Serve as the primary liaison with families, advocates, care managers, and interdisciplinary teams to ensure effective communication and coordination of supports.
• Lead and participate in individual-specific meetings, ensuring concerns are addressed and documentation is completed.
• Respond to emergencies, incidents, behavioral concerns, and operational issues within the assigned region.
• Ensure compliance with OPWDD, agency, and regulatory requirements; maintain audit readiness and oversee corrective action plans.
• Implement safeguards following incidents, monitor incident-related corrective actions, and ensure required notifications are completed.
• Oversee development, maintenance, and staff training related to safety plans, emergency procedures, and fire safety requirements.
• Conduct regular site visits and inspections to ensure clean, safe, and well-maintained residences.
• Monitor food service, health and safety standards, and person-centered supports within each residence.
• Review and approve documentation, including service records, data collection, and billing-related records, to ensure accuracy and compliance.
• Support staffing operations by overseeing schedules, payroll approvals, time-off requests, training compliance, evaluations, and performance management.
• Manage residential budgets and financial operations, including purchasing, fiscal oversight, personal allowance accounts, and resource management.
• Collaborate with interdisciplinary teams to support individuals' financial planning, benefits eligibility, and spending needs.
• Facilitate regional and residential meetings, ensuring follow-up on identified concerns and action items.
• Attend required trainings, meetings, audits, and professional development activities.
• Participate in Executive On-Call rotation and travel to assigned residences as needed.

Requirements

• High school diploma or equivalent; relevant combination of education and experience in Human Services or a related field.
• A minimum of three years of supervisory experience in an OPWDD certified residence or similar setting
• Valid NYS Driver's License

Benefits

We offer great benefits including Paid Training, Health, Dental & Vision Insurance, Payment in Lieu of Health Insurance, Tuition Assistance, and Retirement Programs!

There are also opportunities to advance within our agency!