Residential Services Coordinator - 24/7 Care Staffing Lead

Washington State Department of Social and Health Services; Shoreline (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary Orca card

5% premium pay on-site

Job summary

Washington State Department of Social and Health Services (DSHS) is seeking a Residential Services Coordinator for Fircrest Residential Habilitation Center in Shoreline, WA. The role supports 24/7 facility operations by coordinating daily staffing of Direct Care Providers and Nurses using SILAS, while ensuring compliance with applicable standards and procedures.

The position emphasizes scheduling, staff communication, and resident safety, with opportunities for on‑the‑job training, benefits, and

Qualifications

• High school diploma or GED and three years of experience working with clients with developmental disabilities.
• Three years of experience as an Attendant Counselor 3 equivalent or higher‑level class.

Responsibilities

• Oversees staffing levels, monitor overall staffing pattern, makes staffing adjustment recommendations and reviews staffing needs and concerns.
• Monitor staffing levels, provide analysis of overtime, accurately document data and provide recommendations to Directors and Management as necessary.
• Ensure compliance with ICf/ID and Skilled Nursing Facility standards, laws, regulations, policies, and Fircrest Procedures.
• Maintain accurate and updated information in an advanced scheduling system (SILAS) database.
• Ensure work procedures and administrative policies are adhered to after hours, on weekends and holidays.
• Ensure resident protection, serve as a mandated reporter and be a first responder for campus emergencies.

Skills

Staffing management

Scheduling

Interpersonal communication

Customer service

Team collaboration

Attention to detail

Multitasking

Professional development

Education

High school diploma or GED

Experience as Attendant Counselor 3 or equivalent

Tools

SILAS scheduling system

Microsoft Word

Excel

Outlook

Job description

Washington State Department of Social and Health Services (DSHS) is seeking a Residential Services Coordinator for Fircrest Residential Habilitation Center in Shoreline, WA. The role supports 24/7 facility operations by coordinating daily staffing of Direct Care Providers and Nurses using SILAS, while ensuring compliance with applicable standards and procedures.

The position emphasizes scheduling, staff communication, and resident safety, with opportunities for on‑the‑job training, benefits, and