Residential Coordinator - Spokane

Redwood Family Care Network; Spokane (WA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Employee Assistance Program (EAP)

Life Insurance

Paid Time Off

On-Demand Pay

Employee discounts

Job summary

Redwood Family Care Network is seeking a Residential Coordinator in Spokane to support the Residential Program with administrative tasks, event planning, and documentation oversight. The role requires coordination with Program Managers and adherence to compliance standards.

The position involves on-site work with occasional travel to residential locations, and may include nights, weekends, and on-call shifts. Strong organizational skills and proficiency in Microsoft Office are essential.

Qualifications

• Must be 21 years of age with High School Diploma or GED Equivalent required.
• Must have a fingerprint and criminal clearance prior to starting.
• Certified Instructor of New Employee Orientation and Safety Training
• Certified Long-Term Care Worker Instructor – Residential Core Training
• Certified CPR / First Aid / BBP Instructor
• Peer Coach Instructor
• WA Driver License and WA Auto Insurance
• Must be able to obtain an NAR within 90 days of hire.

Responsibilities

• Assist Program Managers with day-to-day administrative and operational tasks.
• Support clients with activities and oversee planning and execution of client parties and events.
• Manage and organize client documentation, including MAR oversight and file audits.
• Assist with office projects and setting up meetings.
• Ensure medication training is completed onsite with staff and House Managers monthly.
• Follow up to ensure task completion and training compliance.
• Support Therap documentation accuracy and timeliness.
• Assist residential projects as required and maintain weekly/monthly reports.

Skills

Organizational skills

Communication skills

Documentation management

Multitasking

Travel to locations

Education

High School Diploma or GED

21+ years old

Fingerprint & criminal clearance

Certified Instructor of New Employee Orientation & Safety Training

Certified Long-Term Care Worker Instructor – Residential Core Training

Certified CPR/First Aid/BBP Instructor

Peer Coach Instructor

Tools

Microsoft Office

Job description

Job Title: Residential Coordinator

Hourly Rate: $25.00 - $28.00

Job Status: Full Time

Work Base: Spokane

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.

SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Benefits we Provide:

• Medical, Vision and Dental Insurance
• Voluntary Short-term and Long-term Disability
• Employee Assistance Program (EAP)
• Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
• Accrued Paid Time Off
• Unlimited Peer Referral Program
• On-Demand Pay!!
• Working Advantage employee discount program
• Health Savings Account (HSA)
• Flexible Savings Account (FSA)
• 401(K)
• Capella University Discount

Summary

The Residential Coordinator plays a vital role in supporting the Residential Program by assisting Program Managers with various tasks, ensuring the smooth operation of client activities, and organizing client-related events. This position is also responsible for supporting compliance, documentation, and quality assurance efforts to maintain high standards of care.

SCHEDULE: Schedule may vary based on business and client needs; may include nights, weekends, and On-Call.

Essential Duties and Responsibilities:

• Assist Program Managers with day-to-day administrative and operational tasks.
• Support clients with activities and oversee the planning and execution of client parties and events.
• Manage and organize client documentation, including oversight of MAR documentation and file audits.
• Assist with office projects and setting up meetings.
• Ensure that Medication training is completed onsite with staff and House Managers monthly.
• Follow up with House Managers to ensure task completion and training compliance.
• Support the accuracy and timeliness of Therap documentation.
• Help with residential projects as requested and required.
• Maintain up-to-date weekly and monthly reports and follow up with House Managers via in-person visits, phone calls, or emails.
• Meet deadlines and weekly job expectations.
• Track and manage ROI’s, medical appointments, and client documentation.
• Develop and maintain a daily checklist, documenting completed assignments.
• Participate in daily team meetings virtually or via phone calls.
• Assist Residential teams in Medication Management through data entry and report generation.
• Track compliance for annual medical appointments, ensuring clients receive necessary healthcare visits (dentist, psychiatrist, primary care, eye care, etc.).
• Follow up on protocols, medical devices, and policy exceptions to ensure completion and support the Operations team in achieving compliance.
• Other duties as assigned.

Expectations in the role:

• Strong organizational and time management skills.
• Ability to collaborate with different teams and departments.
• Attention to detail and proficiency in documentation management.
• Excellent communication skills, both written and verbal.
• Experience with Therap documentation is a plus.
• Familiarity with Quality Assurance procedures and compliance tracking.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.

Work Environment:

• This position may require travel between residential locations for meetings and follow-ups.
• Combination of office-based and fieldwork to ensure compliance and client support.

This job description outlines the essential responsibilities and expectations for the Residential Coordinator role, ensuring efficiency and compliance in residential operations.

Minimum Qualifications:

• Must be 21 years of age with High School Diploma or GED Equivalent required.
• Must have a fingerprint and criminal clearance prior to starting.
• Certified Instructor of New Employee Orientation and Safety Training
• Certified Long-Term Care Worker Instructor – Residential Core Training
• Certified CPR / First Aid / BBP Instructor
• Peer Coach Instructor

Licensing Requirements:

• Must pass a Washington State background check
• WA Driver License and WA Auto Insurance
• Must be able to obtain an NAR within 90 days of hire.
• First Aid/CPR Certified (within 120 days of employment, training can be provided)
• Blood Borne Pathogen (within 120 days of employment, training can be provided)
• Need to obtain CPI Blue Card

Ongoing Eligibility Qualifications:

• Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
• Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.
• Complete a minimum of 12 hours of continuing education annually.

SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.