Lead Residential Counselor — Shelter Operations & Support

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 89,000 - 101,000; Full time

Benefits offered by this job

Dental

Life Insurance

Long-term Disability

Medical Insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (PTO) 34 days per year

Retirement Plan

Job summary

DESC (Downtown Emergency Service Center) in Seattle seeks a Residential Counselor Supervisor to oversee a team of Residential Counselors and ensure 24/7 building operations and tenant support. You will collaborate with the Project Manager and other supervisors on program needs and may perform duties of frontline staff as needed.

Responsibilities include crisis management, safety and security enforcement, coordinating resident activities, supervising staff, and coordinating with clinical and

Qualifications

• 2 years of work experience in human service or social services - preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorder - OR 1 year of highly relevant experience.
• Personal lived experience may substitute for some of the work experience requirements.
• Demonstrated de-escalation ability.
• Demonstrated leadership qualities.

Responsibilities

• Supervise and oversee Residential Counselors.
• Support Residential Counselors in their roles as providers of milieu therapy, crisis management, and handling of daily building operations.
• Provide on-site coordination for residents’ activity.
• Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
• Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
• Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
• Manage all building operations in the absence of Project Manager and clinical staff as assigned.
• Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.

Skills

Leadership

De-escalation

Crisis management

Job description

DESC (Downtown Emergency Service Center) in Seattle seeks a Residential Counselor Supervisor to oversee a team of Residential Counselors and ensure 24/7 building operations and tenant support. You will collaborate with the Project Manager and other supervisors on program needs and may perform duties of frontline staff as needed.

Responsibilities include crisis management, safety and security enforcement, coordinating resident activities, supervising staff, and coordinating with clinical and