Residential Service Coordinator

Accurate Door; Aurora, Northern (IL, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Bonuses and commissions

HSA contribution

Medical, dental, and vision insurance

PTO

Ongoing sales training

Job summary

Accurate Door is seeking a Residential Service Coordinator to turn incoming residential opportunities into booked work while ensuring smooth communication and strong customer experiences. You will bridge the customer and the field, handling calls, scheduling, follow-ups, reviews, and maintenance plan growth.

The role emphasizes warm, organized, sales-capable professionals who thrive with technology and fast-paced service environments, offering growth and a comprehensive benefits package.

Qualifications

• Strong customer service and client-facing experience.
• Sales confidence and comfort discussing options and money.
• Organized, detail-oriented, and comfortable in a fast-paced service environment.
• Strong communication skills over the phone and in person.
• Experience with ServiceTitan is a plus.
• Familiarity with social media platforms and GoHighLevel is a plus.
• Reliable transportation; valid driver's license preferred.

Responsibilities

• Respond to incoming residential leads across a variety of platforms and convert into scheduled jobs.
• Oversee and support residential door sales and estimate follow-up.
• Help coordinate installs and customer communication.
• Make happy calls, gather reviews, and support post-service follow-up and sales efforts.
• Promote maintenance plan enrollment and renewals.
• Use CRM and scheduling tools to keep work accurate and organized.
• Help improve booking rates, response times, and customer satisfaction.

Skills

Customer service

Sales

Organization

Communication

ServiceTitan

GoHighLevel

Driver's license

Education

GED

Tools

ServiceTitan

GoHighLevel

Job description

Accurate Door is hiring a Residential Service Coordinator to help turn incoming residential opportunities into booked work, smooth communication, strong customer experiences, and real revenue. This role is ideal for someone who is warm, organized, sales-capable, and comfortable using technology to keep both customers and the team moving forward.

At Accurate Door , CARE means Create a Remarkable Experience , and that standard shapes how we work with customers and with each other every day.

You will be the bridge between the customer and the field. That means answering phones, booking jobs, helping move door-sale opportunities along, making follow-up calls, gathering reviews, supporting maintenance plan growth, and helping create a polished experience from first contact through completion.

Key Responsibilities

• Respond to incoming residential leads across a variety of platforms and convert into scheduled jobs
• Oversee and support residential door sales and estimate follow-up
• Help coordinate installs and customer communication
• Make happy calls, gather reviews, and support post-service follow-up and sales efforts
• Promote maintenance plan enrollment and renewals
• Use CRM and scheduling tools to keep work accurate and organized
• Help improve booking rates, response times, and customer satisfaction

Qualifications

• Strong customer service and client-facing experience
• Sales confidence and comfort discussing options and money
• Organized, detail-oriented, and comfortable in a fast-paced service environment
• Strong communication skills over the phone and in person
• Experience with ServiceTitan is a plus
• Familiarity with social media platforms and GoHighLevel is a plus
• Reliable transportation; valid driver's license preferred

Pay and Benefits

• Full-time, W-2 Employment
• Base salary of $50,000 plus bonus and commission structure
• Additional earnings through bonuses and commission based on booking, sales, and customer retention results. Total earnings vary by performance and are not guaranteed
• Weekly pay
• 401(k) with company match
• Medical, dental, and vision insurance
• The company covers 100% of employee health insurance premiums
• HSA contribution
• PTO
• Ongoing development and sales training

Why Accurate Door

This role matters because the customer experience often starts before a technician ever arrives. Accurate Door wants someone who can bring order, confidence, and follow-through to that process. It is a strong fit for someone who likes ownership, likes people, and wants a role with both structure and upside.

Accurate Door is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.

Education

GED

Experience

Entry-Level (1 - 3 years)

Job type

Full Time

Additional benefits

• 401(k) with company match
• bonuses and commission based on booking, sales, and customer retention results.
• HSA contribution
• Medical, dental, and vision insurance
• Ongoing development and sales training
• PTO
• The company covers 100% of employee health insurance premiums