Garage Door Service Advisor

Accurate Door; Aurora, Northern (IL, KY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

PTO

HSA contribution

Paid training

Stock plan

Profit sharing

Weekly pay

Job summary

Accurate Door in the Chicagoland area seeks a Garage Door Service Advisor who blends mechanical skill with strong people skills to help homeowners feel confident in their choices. This W-2 role involves diagnosing issues, explaining options, performing quality repairs, and creating a remarkable customer experience from start to finish.

You will be measured on performance, quality, and outcomes, with on-call and Saturday coverage; base pay starts at $25/hour, with bonuses and commissions, and

Qualifications

• Strong customer-facing skills and high emotional intelligence.
• Mechanical aptitude; garage door experience is helpful but not required.
• Sales confidence without a pushy style.
• Comfortable being measured on performance, quality, and customer outcomes.
• Must be able to pass a background check after a conditional offer.

Responsibilities

• Run residential service and repair calls in the field.
• Inspect garage door systems and identify safety/performance concerns.
• Explain findings and present repair or replacement options.
• Complete repairs and installations cleanly, efficiently, and correctly.
• Enroll customers in maintenance plans when appropriate.
• Generate positive customer experiences, reviews, and repeat business.
• Document work accurately and communicate with the office team.

Skills

Customer-facing skills

Emotional intelligence

Sales confidence

Mechanical aptitude

Valid driver’s license

Education

GED

Job description

Work Location: Field-based service role covering the Chicagoland area

Open Doors. Earn Trust. Finish Strong.

Accurate Door is building the destination workplace in the garage door industry. We are a family-centered, technology-forward company that believes great service starts with great people, clear standards, and real development. We are looking for a Garage Door Service Advisor who can combine mechanical ability with strong people skills and help homeowners feel confident in the solutions they choose.

At Accurate Door , CARE means Create a Remarkable Experience , and that standard shapes how we work with customers and with each other every day.

This is not a "just fix it and leave" position. You will diagnose issues, explain options clearly, perform quality repairs, and create a great customer experience from start to finish. This role is ideal for someone who is personable, coachable, mechanically inclined, and motivated by both craftsmanship and performance-based earnings.

Key Responsibilities

• Run residential service and repair calls in the field
• Inspect garage door systems thoroughly and identify safety and performance concerns
• Explain findings clearly and present repair or replacement options
• Complete repairs and installations cleanly, efficiently, and correctly
• Enroll customers in maintenance plans when appropriate
• Generate positive customer experiences, reviews, and repeat business
• Document work accurately and communicate with the office team

Qualifications

• Strong customer-facing skills and high emotional intelligence
• Mechanical aptitude; garage door experience is helpful but not required
• Sales confidence without a pushy style
• Comfortable being measured on performance, quality, and customer outcomes
• Valid driver's license and clean driving record
• Must be able to pass a background check after a conditional offer, if required for the role.

Pay and Benefits

• W-2 Employment
• Schedule: Full-time; rotating on-call and Saturday coverage required
• $60,000 - $100,000 depending on experience
• Base pay starts at $25.00 per hour, and additional earnings are available through bonuses and commissions based on performance
• Some technicians currently earn the equivalent of approximately $35-$40 per hour, including incentive pay; higher earnings are performance-based.
• Weekly pay
• 401(k) with company match
• Medical, dental, and vision insurance
• The company covers 100% of employee health insurance premiums
• HSA contribution
• PTO
• Paid training and ongoing development
• Employee-owned culture: We offer a Stock plan that ties your financial success directly to our company's growth.
• Profit sharing.

Why Accurate Door

At Accurate Door, service advisors are trusted to think, communicate, and solve problems, not just turn wrenches. The company invests in training, coaching, and better systems, while creating real upside for people who perform well and take ownership. If you want a role where service, sales, and skill all matter, this is a strong long-term opportunity.

Accurate Door is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.

Education

GED

Experience

Entry-Level (1 - 3 years)

Job type

Full Time

Additional benefits

• 401(k) with company match
• additional earnings are available through bonuses and commissions based on performance
• HSA contribution
• Medical, dental, and vision insurance
• Paid training and ongoing development
• PTO
• The company covers 100% of employee health insurance premiums