Residential Booking & Experience Coordinator

Accurate Door; Aurora, Northern (IL, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Bonuses and commissions

HSA contribution

Medical, dental, and vision insurance

PTO

Ongoing sales training

Job summary

Accurate Door is seeking a Residential Service Coordinator to turn incoming residential opportunities into booked work while ensuring smooth communication and strong customer experiences. You will bridge the customer and the field, handling calls, scheduling, follow-ups, reviews, and maintenance plan growth.

The role emphasizes warm, organized, sales-capable professionals who thrive with technology and fast-paced service environments, offering growth and a comprehensive benefits package.

Qualifications

• Strong customer service and client-facing experience.
• Sales confidence and comfort discussing options and money.
• Organized, detail-oriented, and comfortable in a fast-paced service environment.
• Strong communication skills over the phone and in person.
• Experience with ServiceTitan is a plus.
• Familiarity with social media platforms and GoHighLevel is a plus.
• Reliable transportation; valid driver's license preferred.

Responsibilities

• Respond to incoming residential leads across a variety of platforms and convert into scheduled jobs.
• Oversee and support residential door sales and estimate follow-up.
• Help coordinate installs and customer communication.
• Make happy calls, gather reviews, and support post-service follow-up and sales efforts.
• Promote maintenance plan enrollment and renewals.
• Use CRM and scheduling tools to keep work accurate and organized.
• Help improve booking rates, response times, and customer satisfaction.

Skills

Customer service

Sales

Organization

Communication

ServiceTitan

GoHighLevel

Driver's license

Education

GED

Tools

ServiceTitan

GoHighLevel

Job description

Accurate Door is seeking a Residential Service Coordinator to turn incoming residential opportunities into booked work while ensuring smooth communication and strong customer experiences. You will bridge the customer and the field, handling calls, scheduling, follow-ups, reviews, and maintenance plan growth.

The role emphasizes warm, organized, sales-capable professionals who thrive with technology and fast-paced service environments, offering growth and a comprehensive benefits package.