Residential Service and Sales Technician

Thompson Plumbing & Air Conditioning; Cartersville (GA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Thompson Plumbing & Air Conditioning in Georgia is seeking a Residential Service and Sales Technician to install, maintain, and repair home HVAC systems. You will diagnose issues, perform preventive maintenance, and explain options to homeowners.

Candidates should have a high school diploma, EPA 608 certification, a valid driver's license, 1–3 years of HVAC service experience, and the ability to lift heavy equipment. The role may involve on-call duties and safety compliance.

Qualifications

• High school diploma or equivalent required.
• EPA 608 Certification for refrigerants mandatory.
• Valid driver's license with clean driving record essential.
• 1–3 years HVAC service experience preferred.
• Physically demanding role: lift 50–70 lbs, climb ladders, work in confined spaces.

Responsibilities

• Diagnose and troubleshoot HVAC system faults using diagnostic tools.
• Repair or replace defective components and install new systems.
• Perform preventive maintenance and system inspections.
• Communicate with homeowners to explain issues and solutions.
• Maintain accurate service records and paperwork.
• Adhere to EPA and OSHA safety and environmental regulations.
• Maintain vehicle and inventory; participate in on-call rotation.

Skills

Mechanical aptitude

Electrical troubleshooting

Customer communication

Physical stamina

Education

High school diploma or equivalent

Technical certificate/associate degree

Job description

Residential Service and Sales Technician

• HVAC
• Full Time

About The Role:

A residential HVAC service repair technician is responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in private homes. This role requires a blend of technical expertise, problem-solving skills, and excellent customer service.

What You'll Do:

• Diagnosis and Troubleshooting: Identify and resolve mechanical and electrical faults in existing HVAC systems using diagnostic tools and equipment.
• Repairs and Installations: Repair or replace defective components (e.g., compressors, motors, thermostats) and install new systems following blueprints, manufacturer recommendations, and local codes.
• Preventative Maintenance: Conduct routine maintenance, including cleaning units, checking refrigerant levels, inspecting ductwork, and replacing filters to ensure optimal performance and longevity.
• Customer Interaction: Communicate effectively with homeowners to explain system issues, recommend solutions or upgrades, and provide guidance on system operation and maintenance.
• Documentation: Maintain accurate records of all work performed, parts used, and customer interactions using work orders, invoices, and company software/tablets.
• Safety and Compliance: Adhere to all safety protocols and environmental regulations, especially those regarding the handling and disposal of refrigerants (EPA 608 certification) and the Occupational Safety and Health Act (OSHA) guidelines.
• Vehicle and Inventory Management: Maintain a clean, organized, and well-inventoried company vehicle, ensuring necessary parts and tools are on hand for job sites.
• On-Call/Emergency Service: Be available for emergency service calls during evenings, weekends, and holidays as part of a rotation schedule.

Why Thompson Plumbing & Air Conditioning:

Are you looking for a new career opportunity? Would you like to expand your knowledge and learn more about heating, cooling, and indoor air quality?

Requirements:

• Education: A high school diploma or equivalent is required.
• Licenses & Certifications: A valid driver's license with a clean driving record is essential.
  U.S. Environmental Protection Agency (EPA) Section 608 Certification for handling
  refrigerants is mandatory.
• Experience: A minimum of 1-3 years of hands-on experience in HVAC service is typically
  preferred, though some companies offer apprenticeships or on-the-job training for entry-
  level candidates.
• Technical Skills: Strong mechanical aptitude, electrical troubleshooting abilities, and
  familiarity with schematics and blueprints are necessary.
• Physical Stamina: The role is physically demanding, requiring the ability to lift heavy
  equipment (up to 50-70 lbs), climb ladders, and work in confined spaces (attics, crawl
  spaces) or varying weather conditions

Preferred

• Technical Training: A certificate or associate's degree from a technical or trade school is preferred.
• Additional Certifications: Certifications from organizations like
  • NATE (North American Technician Excellence)
  • System Design Certifications NCI (National Comfort Institute)
  • Combustion Certification NCI (National Comfort Institute)
• Soft Skills: Strong problem-solving, time management, and communication skills (verbal
  and written) are crucial for customer satisfaction and teamwork.