Residential Security Technician & Customer Advocate

ADT; Madison Heights (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual work environment

Medical, dental, vision insurance

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Job summary

ADT is seeking a Residential Service Technician in Madison Heights, MI. The role involves servicing fire and carbon monoxide detection systems, and providing customer solutions through dynamic interactions. Ideal candidates will have a strong customer service orientation and technical aptitude.

Benefits include full medical, dental, vision, and a supportive work environment. Join us and grow your career while making a difference!

Qualifications

• Service experience required and technical aptitude preferred.
• Strong verbal communication and customer-focused mindset needed.
• Ability to work in dynamic environments and handle uncertainty.

Responsibilities

• Service fire and carbon monoxide detection systems.
• Follow connection procedures for wired/wireless technology.
• Act as a customer service champion.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer-focused mindset

Ability to thrive in uncertainty

Education

High School degree or equivalent

Job description

ADT is seeking a Residential Service Technician in Madison Heights, MI. The role involves servicing fire and carbon monoxide detection systems, and providing customer solutions through dynamic interactions. Ideal candidates will have a strong customer service orientation and technical aptitude.

Benefits include full medical, dental, vision, and a supportive work environment. Join us and grow your career while making a difference!