Residential Sales Coordinator — Team-Oriented Growth

Gsm-Services; Gastonia (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Health Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Profit Sharing Program

Life Insurance

Short-Term Disability

Company Vehicle

Branded Uniforms

Training & Development

Tuition Reimbursement

Apprenticeship Opportunities

Recruitment Bonus

Wellness Program

People-First Culture

Job summary

GSM Services in Charlotte, NC seeks a Residential Sales Coordinator to support our Sales Team and deliver an exceptional customer experience. This role focuses on coordinating schedules, tracking leads, maintaining reports, and ensuring strong communication across departments while upholding our service standards.

This is a fast-paced, supportive role offering opportunities for growth, training, and a team-first culture within a well-established regional provider of roofing and HVAC services.

Qualifications

• 1+ year of customer service and/or office administration experience
• Excellent verbal and interpersonal communication skills
• Strong computer skills, including knowledge of Microsoft Word and Excel
• Experience working with dispatch or scheduling systems is preferred
• Ability to multitask and prioritize in a fast-paced environment
• Strong organizational skills and attention to detail
• Positive attitude with a team-first mindset
• Professional, dependable, and customer-focused
• Ability to read and write English at a high school level

Responsibilities

• Support the Residential Sales Team and leadership in achieving department goals while representing GSM Services' mission
• Coordinate sales schedules by scheduling sales calls and helping ensure Comfort Advisors are positioned for success
• Follow up on unscheduled and cancelled appointments to maximize sales opportunities and provide excellent customer service
• Manage Residential Sales Lead tracking, including Bid Logs and ServiceTitan, ensuring information is accurate and up to date
• Prepare and maintain monthly and yearly sales reports by Comfort Advisor
• Assist with the Call Center call queue and provide support where needed
• Participate in the on-call rotation, including weekdays, weekends, and holidays
• Maintain strong communication and coordination between the Residential department and other GSM Services departments
• Support the Residential Quality Assurance Program and help maintain department standards
• Provide exceptional customer service to both internal coworkers and external customers
• Maintain the high standards of quality, professionalism, and courtesy established by GSM Services
• Maintain the Sales Bid Log to support accurate tracking of sales and commissions
• Help create a positive, organized, and team-focused environment where everyone can succeed

Skills

Customer service

Office administration

Communication skills

Multitasking

Teamwork

Organizational skills

English literacy

Education

High school diploma

Tools

Dispatch systems

Microsoft Word

Excel

Job description

GSM Services in Charlotte, NC seeks a Residential Sales Coordinator to support our Sales Team and deliver an exceptional customer experience. This role focuses on coordinating schedules, tracking leads, maintaining reports, and ensuring strong communication across departments while upholding our service standards.

This is a fast-paced, supportive role offering opportunities for growth, training, and a team-first culture within a well-established regional provider of roofing and HVAC services.