Sales Appointment Coordinator (Residential)

GSM Services; Gastonia (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) Retirement Plan

Company Vehicle

Tuition Reimbursement

Profit Sharing Program

Job summary

GSM Services in Gastonia, NC is seeking a dedicated Residential Sales Coordinator to support the sales team, schedule appointments, and ensure a smooth customer journey from first contact to follow-up.

You will handle lead tracking, report generation, and collaboration across departments, helping deliver the Comfort & Peace of Mind GSM is known for while wearing multiple hats in a fast-paced environment.

Qualifications

• 1+ year of customer service and/or office administration experience.
• Excellent verbal and interpersonal communication skills.
• Strong computer skills, including knowledge of Microsoft Word and Excel.
• Experience working with dispatch or scheduling systems is preferred.
• Ability to effectively multitask and prioritize in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive attitude with a team-first mindset.
• Professional, dependable, and customer-focused.
• Ability to read and write English at a high school level.

Responsibilities

• Support the Residential Sales Team and leadership in achieving department goals.
• Coordinate sales schedules by scheduling sales calls and ensuring Comfort Advisors are positioned for success.
• Follow up on unscheduled and cancelled appointments to maximize sales opportunities.
• Manage Residential Sales Lead tracking, including Bid Logs and ServiceTitan, ensuring information is accurate.
• Prepare and maintain monthly and yearly sales reports by Comfort Advisor.
• Assist with the Call Center call queue and provide support where needed.
• Participate in the on-call rotation, including weekdays, weekends, and holidays.
• Maintain strong communication and coordination between the Residential department and other GSM Services departments.
• Support the Residential Quality Assurance Program and uphold department standards.
• Provide exceptional customer service to internal coworkers and external customers.
• Maintain high standards of quality, professionalism, and courtesy.

Skills

Customer service

Office administration

Microsoft Word & Excel

Scheduling systems

Multitasking

Communication skills

English literacy

Team collaboration

Tools

ServiceTitan

Job description

Sales Appointment Coordinator (Residential)

GSM Services Gastonia, North Carolina, United States

About this position

About GSM Services

GSM Services is a 4th-generation family-owned business , proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027 , a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC , and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Join the GSM Services Team!

Are you an organized, energetic, customer-focused professional who enjoys a fast-paced environment and the opportunity to wear many hats ? GSM Services is looking for a Residential Sales Coordinator to play a vital role in supporting our Sales Team and creating an exceptional experience for both our customers and coworkers.

This is more than an administrative position—it’s a key role in the success of our Residential Sales Team . You’ll help keep our team organized, connected, and moving forward while providing the Comfort & Peace of Mind that GSM Services is known for.

What You’ll Do

• Support the Residential Sales Team and leadership in achieving department goals while representing the mission, vision, and beliefs of GSM Services.
• Coordinate sales schedules by scheduling sales calls and helping ensure our Comfort Advisors are positioned for success.
• Follow up on unscheduled and cancelled appointments to help maximize sales opportunities and provide excellent customer service.
• Manage Residential Sales Lead tracking , including Bid Logs and ServiceTitan, ensuring information is accurate and up to date.
• Prepare and maintain monthly and yearly sales reports by Comfort Advisor.
• Assist with the Call Center call queue and provide support where needed.
• Participate in the on-call rotation , including weekdays, weekends, and holidays.
• Maintain strong communication and coordination between the Residential department and other GSM Services departments.
• Support the Residential Quality Assurance Program and help maintain department standards.
• Provide exceptional customer service to both internal coworkers and external customers.
• Maintain the high standards of quality, professionalism, and courtesy established by GSM Services.
• Maintain the Sales Bid Log to support accurate tracking of sales and commissions.
• Help create a positive, organized, and team-focused environment where everyone can succeed.

What We’re Looking For

• 1+ year of customer service and/or office administration experience
• Excellent verbal and interpersonal communication skills
• Strong computer skills, including knowledge of Microsoft Word and Excel
• Experience working with dispatch or scheduling systems is preferred
• Ability to effectively multitask and prioritize in a fast-paced, dynamic environment
• Strong organizational skills and attention to detail
• Positive attitude with a team-first mindset
• Professional, dependable, and customer-focused
• Ability to communicate effectively with customers, coworkers, and leadership
• Ability to read and write English at a high school level

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program —your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture

Why This Role Matters

At GSM Services, every team member plays an important part in delivering an outstanding customer experience. As a Residential Sales Coordinator, you will be at the center of the action , helping our Sales Team stay organized, opportunities stay on track, and customers receive the service and communication they deserve.

If you’re someone who thrives on teamwork, organization, communication, and making a difference , we’d love to have you join the GSM Services team!