Residential Sales and Design Associate

Home Carpet One; Chicago (IL); On-site; USD 50,000 - 120,000; Full time

Job summary

Home Carpet One is a third-generation family-owned flooring, kitchen, and bath retailer in Chicago, inviting customers to turn their spaces into homes. This Residential Sales and Design Associate role blends design flair with customer service, offering a robust base and uncapped commission potential.

You will guide clients through showroom consultations, provide design input, and leverage sales tools to close sales while collaborating with installation and care teams to ensure a seamless buyer

Qualifications

• Customer-first mindset with design interest
• Proactive problem solving and strong attention to detail
• Enthusiastic, professional attitude and teamwork
• Collaborative mindset across roles and functions

Responsibilities

• Conduct personalized flooring consultations in showroom or within the community
• Use sales technology to translate diagrams into quotes and track progress in CRM
• Foster lasting customer relationships and encourage repeat business
• Achieve flooring sales targets through effective engagement and closing skills
• Collaborate across estimation, care, finance, and installation teams to ensure smooth delivery
• Stay updated on flooring and design trends to offer expert advice
• Participate in ongoing sales training and development opportunities

Skills

Customer focus

Design interest

Sales drive

Customer service

Job description

We're a third-generation family-owned flooring, kitchen, and bath retailer with a rich history in Chicago, dedicated to providing both our customers and employees with exceptional experiences. We are a fun, dynamic place to work and looking to grow our team! Our team is diverse personally and professionally, with

people coming from many different professions (design, strategy consulting, law).

About the role

At Home Carpet One, we're not just selling floors; we're helping our customers make their spaces feel like home. If you're eager to turn your flair for design and interest in people into a rewarding career, come join our team! Here's what you can expect at Home Carpet One:

• Purpose-driven career path : Dive into a role where your passion for sales, design, and customer service can flourish. Our commitment to your success is demonstrated through sales training and support to ensure you excel. More than 1/3 of our team has been with us for over 10 years
• Rewarding compensation : Enjoy an industry-leading base salary and commission structure with sales incentives that reward your creativity, drive, and results. Your financial potential is uncapped, driven by your ability to be proactive, customer-centric, and to build lasting client relationships
• Strong work-life balance : Experience a high-performing, but relaxed working environment in flooring and design where your life outside of work is fully encouraged and respected
• Dynamic working environment : Utilize your skills in our recently remodeled 14,000 square foot flooring, kitchen, and bath showroom, directly in customers' spaces, or within the community, providing expert design and flooring sales advice to simplify their buying experience

What you'll do

As a Residential Sales and Design Associate at Home Carpet One, you'll be instrumental in guiding our customers through their flooring journey, ensuring a seamless and fulfilling experience from the moment you first speak with them to when their installation is complete. In this role, you will:

• Conduct personalized flooring consultations : Meet with customers in our showroom or within the community to understand their design needs and preferences. Offer tailored recommendations that match their vision
• Leverage sales technology for success : Utilize our measure software to translate diagrams into quotes and our Customer Relationship Management (CRM) system to track customer interactions, follow-ups, and sales progress
• Foster lasting customer relationships : Build and maintain strong relationships with customers, providing exceptional service that encourages repeat business and referrals
• Achieve flooring sales targets : Strive to meet or exceed sales targets through effective customer engagement, design advice, closing sales, and supporting your fellow sales associates
• Collaborate across teams : Work closely with the estimation, customer care, finance, and installation teams to ensure a smooth and coordinated effort from the selection process to the final installation, enhancing customer satisfaction
• Stay informed on flooring and design trends : Keep up-to-date with the latest design trends, product offerings, and installation techniques to offer informed and expert advice to customers
• Participate in continuous sales learning : Engage in ongoing training and development opportunities to enhance your product knowledge, sales techniques, and design expertise

Qualifications

• Customer first : You have a genuine interest in design and helping our customers create their dream spaces, with a strong commitment to doing the right thing
• Proactive problem solver : You are excited to anticipate our customers’ needs and proactively look for solutions to any problems that arise with a strong attention to detail
• Enthusiastic, professional attitude : You have an enthusiastic, can-do attitude and you treat everyone around you with respect and professionalism
• Collaborative team player : You are a self-starter, but also energized by being part of team, collaborating with others across different roles and functions, and encouraging your team members to achieve their full potential

The pay range for this role is:

50,000 - 120,000 USD per year (Home Carpet One Showroom)