Residential Property Manager

Capstone Realty Professionals; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Base salary from $60K - $80K

Performance bonuses

Bi-annual bonuses

Matching 401(k)

Paid health benefits

Career growth opportunities

Supportive, high-performing team

Job summary

Capstone Realty Professionals in Phoenix, AZ seeks an experienced Property Manager to build strong relationships with property owners and residents, ensure proactive communication, and drive issues to resolution in an in-office setting.

You will work with leasing, maintenance, field teams and accounting to support portfolio performance, while owning the relationship and outcomes.

This role requires an active Arizona real estate license and proven residential property management experience.

Qualifications

• Active Arizona Real Estate License required.
• Residential property management experience required.
• Strong customer service and relationship-building skills.
• Excellent verbal communication and phone skills.
• Ability to manage multiple priorities with attention to detail.
• Strong organizational and follow-up skills.
• Experience using spreadsheets and technology platforms.

Responsibilities

• Serve as the primary relationship and communication point for property owners and residents.
• Build trust through proactive, professional communication.
• Understand owners' goals and help them make informed decisions about their property.
• Determine market rents through rental analysis and comparable research.
• Make recommendations regarding rents, renewals, maintenance, and overall property performance.
• Coordinate with leasing, maintenance, field, and accounting teams to ensure issues are handled correctly.
• Manage owner and resident expectations and difficult conversations.
• Enforce lease agreements professionally and consistently.
• Identify problems, investigate root causes, and determine next steps.

Skills

Active Arizona Real Estate License

Residential property management

Customer service

Relationship-building

Communication

Organizational skills

Tech proficiency

Tools

AppFolio

Excel

Job description

Property Manager Capstone Realty Professionals | Phoenix, AZ | Full-Time | In-Office

Capstone Realty Professionals is a top-rated Phoenix real estate brokerage and property management company that has been helping clients buy, sell, and manage residential real estate since 2008. As our property management division continues to grow, we are looking for an experienced Property Manager to join our team.

This is not an entry-level role.

We're looking for a licensed Arizona real estate professional who has successfully managed residential properties, genuinely enjoys serving clients, and thrives in a fast-paced environment where every day brings new challenges and opportunities.

The right person is highly organized, proactive, coachable, and committed to helping the entire team succeed. They don't wait for problems to become emergencies. They investigate, communicate, and bring solutions.

Our Core Values

Choose to Be Here

We want people who show up with a positive attitude, are engaged in their work, and contribute to the success of the team.

Be the Detective

Great property managers don't just react to problems—they identify root causes, ask questions, and solve issues before they become bigger challenges.

Own It

We take responsibility for our actions, our communication, and our results. We don't make excuses, and we don't pass the buck.

If these values resonate with you, we'd love to talk.

What You'll Do

At Capstone, our Property Managers are first and foremost relationship managers, decision-makers, and problem solvers.

This is an in-office position designed to keep you focused on what matters most: building strong relationships with property owners and residents, communicating proactively, making good decisions, and ensuring issues are driven through to resolution.

You won't be expected to do everything yourself. Our Property Managers are supported by dedicated team members handling leasing, maintenance coordination, property walks and field activities, as well as an accounting department that supports the financial side of property management.

That structure allows you to spend your time managing your portfolio and your relationships—not running all over town or getting buried in tasks that can be handled by specialized team members.

You'll be responsible for:

• Serving as the primary relationship and communication point for property owners and residents
• Building trust through proactive, professional communication
• Understanding each owner's goals and helping them make informed decisions about their property
• Determining market rents through rental analysis and comparable research
• Making recommendations regarding rents, renewals, maintenance, property condition, and overall property performance
• Coordinating with our leasing, maintenance, field, and accounting teams to ensure issues are handled correctly and efficiently
• Managing owner and resident expectations, concerns, and difficult conversations
• Enforcing lease agreements professionally and consistently
• Identifying problems, investigating root causes, and determining the appropriate next step
• Following issues through to completion—even when another team member or department is responsible for executing the work
• Protecting the owner experience through proactive communication and strong follow-through
• Supporting teammates and contributing to a positive, accountable culture

You don't have to do every task—but you do own the relationship and the outcome.

What We're Looking For

Required

• Active Arizona Real Estate License
• Residential property management experience
• Strong customer service and relationship-building skills
• Excellent verbal communication and phone skills
• Ability to manage multiple priorities while maintaining attention to detail
• Strong organizational and follow-up skills
• Experience using spreadsheets and technology platforms

Preferred

• AppFolio experience
• Experience managing a portfolio of residential properties
• Proven success handling difficult conversations and resolving issues professionally

Who Thrives at Capstone

• Experienced property managers who can hit the ground running
• Positive professionals who focus on solutions, not problems
• Team players who willingly step up when help is needed
• People who are highly coachable and open to feedback Individuals who take ownership and follow through
• Professionals who understand that exceptional service drives long-term success

If you've ever been recognized for outstanding customer service, going above and beyond for clients, or being someone others can count on, we want to hear from you.

What We Offer

• Base salary from $60K - $80K based on experience and portfolio size
• Performance bonuses
• Bi-annual bonuses
• Matching 401(k)
• Paid health benefits
• Career growth opportunities
• A supportive, high-performing team environment

Our property management division has grown every year since 2008 because of the people on our team. We're looking for someone who shares our commitment to service, accountability, continuous improvement, and teamwork.

If you're an experienced Property Manager looking for a long-term home where your work matters and your contributions are valued, we'd love to hear from you.