Residential Property Manager

Capstone-Realty-Professionals; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Performance bonuses

Bi-annual bonuses

Matching 401(k)

Paid health benefits

Career growth opportunities

Team environment

Job summary

Capstone Realty Professionals in Phoenix, AZ is seeking an experienced Property Manager to join our in-office team. This role focuses on relationship management, rent analysis, and coordinating leasing, maintenance, and accounting activities to keep properties well-managed and tenants satisfied.

You'll lead with proactive communication, ensure lease compliance, and work with a collaborative team to protect owner experiences while delivering exceptional service in a fast-paced environment.

Qualifications

• Active Arizona Real Estate License
• Residential property management experience
• Strong customer service and relationship-building skills
• Excellent verbal communication and phone skills
• Ability to manage multiple priorities while maintaining attention to detail
• Strong organizational and follow-up skills
• Experience using spreadsheets and technology platforms

Responsibilities

• Serve as the primary relationship and communication point for property owners and residents.
• Building trust through proactive, professional communication.
• Understanding each owner's goals and helping them make informed decisions about their property.
• Determining market rents through rental analysis and comparable research.
• Making recommendations regarding rents, renewals, maintenance, property condition, and overall property performance.
• Coordinating with leasing, maintenance, field, and accounting teams to ensure issues are handled correctly and efficiently.
• Managing owner and resident expectations, concerns, and difficult conversations.
• Enforcing lease agreements professionally and consistently.
• Identifying problems, investigating root causes, and determining the appropriate next step.
• Following issues through to completion—even when another team member or department is responsible for executing the work.
• Protecting the owner experience through proactive communication and strong follow-through.
• Supporting teammates and contributing to a positive, accountable culture.

Skills

Customer service

Relationship-building

Verbal communication

Attention to detail

Organizational skills

Follow-up skills

Spreadsheet usage

Education

Arizona Real Estate License

Tools

AppFolio

Job description

Property Manager Capstone Realty Professionals | Phoenix, AZ | Full-Time | In-OfficeCapstone Realty Professionals is a top-rated Phoenix real estate brokerage and property management company that has been helping clients buy, sell, and manage residential real estate since 2008. As our property management division continues to grow, we are looking for an experienced Property Manager to join our team.This is not an entry-level role.We're looking for a licensed Arizona real estate professional who has successfully managed residential properties, genuinely enjoys serving clients, and thrives in a fast-paced environment where every day brings new challenges and opportunities.The right person is highly organized, proactive, coachable, and committed to helping the entire team succeed. They don't wait for problems to become emergencies. They investigate, communicate, and bring solutions.Our Core ValuesChoose to Be HereWe want people who show up with a positive attitude, are engaged in their work, and contribute to the success of the team.Be the DetectiveGreat property managers don't just react to problems—they identify root causes, ask questions, and solve issues before they become bigger challenges.Own ItWe take responsibility for our actions, our communication, and our results. We don't make excuses, and we don't pass the buck.If these values resonate with you, we'd love to talk.What You'll DoAt Capstone, our Property Managers are first and foremost relationship managers, decision-makers, and problem solvers.This is an in-office position designed to keep you focused on what matters most: building strong relationships with property owners and residents, communicating proactively, making good decisions, and ensuring issues are driven through to resolution.You won't be expected to do everything yourself. Our Property Managers are supported by dedicated team members handling leasing, maintenance coordination, property walks and field activities, as well as an accounting department that supports the financial side of property management.That structure allows you to spend your time managing your portfolio and your relationships—not running all over town or getting buried in tasks that can be handled by specialized team members.You'll be responsible for:Serving as the primary relationship and communication point for property owners and residentsBuilding trust through proactive, professional communicationUnderstanding each owner's goals and helping them make informed decisions about their propertyDetermining market rents through rental analysis and comparable researchMaking recommendations regarding rents, renewals, maintenance, property condition, and overall property performanceCoordinating with our leasing, maintenance, field, and accounting teams to ensure issues are handled correctly and efficientlyManaging owner and resident expectations, concerns, and difficult conversationsEnforcing lease agreements professionally and consistentlyIdentifying problems, investigating root causes, and determining the appropriate next stepFollowing issues through to completion—even when another team member or department is responsible for executing the workProtecting the owner experience through proactive communication and strong follow-throughSupporting teammates and contributing to a positive, accountable cultureYou don't have to do every task—but you do own the relationship and the outcome.What We're Looking ForRequiredActive Arizona Real Estate LicenseResidential property management experienceStrong customer service and relationship-building skillsExcellent verbal communication and phone skillsAbility to manage multiple priorities while maintaining attention to detailStrong organizational and follow-up skillsExperience using spreadsheets and technology platformsPreferredAppFolio experienceExperience managing a portfolio of residential propertiesProven success handling difficult conversations and resolving issues professionallyWho Thrives at CapstoneExperienced property managers who can hit the ground runningPositive professionals who focus on solutions, not problemsTeam players who willingly step up when help is neededPeople who are highly coachable and open to feedback Individuals who take ownership and follow throughProfessionals who understand that exceptional service drives long-term successIf you've ever been recognized for outstanding customer service, going above and beyond for clients, or being someone others can count on, we want to hear from you.What We OfferBase salary from $60K - $80K based on experience and portfolio sizePerformance bonusesBi-annual bonusesMatching 401(k)Paid health benefitsCareer growth opportunitiesA supportive, high-performing team environmentOur property management division has grown every year since 2008 because of the people on our team. We're looking for someone who shares our commitment to service, accountability, continuous improvement, and teamwork.If you're an experienced Property Manager looking for a long-term home where your work matters and your contributions are valued, we'd love to hear from you.