Residential Projects & Customer Experience Coordinator

Liquid Environmental Solutions Corporation; Puyallup (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

FloHawks is seeking a Sales Adviser Assistant to oversee residential projects from approval to completion, ensuring a superior customer experience. You will coordinate with Operations, Dispatch, Technicians, Vendors, and Leadership to deliver projects safely, efficiently, and professionally.

Hours: Monday through Friday 7am–4pm. The role emphasizes proactive communication, scheduling, documentation, and a high level of organization in a fast-paced environment.

Qualifications

• Must be able to communicate clearly with customers and team members.
• Strong organizational and scheduling coordination skills.
• Ability to multitask and maintain accuracy under pressure.

Responsibilities

• Manage residential projects from sold job through completion.
• Coordinate scheduling and project timelines.
• Communicate proactively with customers regarding project status, scheduling updates, and expectations.
• Ensure permits, inspections, and required documentation are completed when applicable.
• Coordinate materials, equipment, and job readiness requirements.
• Work closely with Dispatch and Operations to align technician schedules and project execution.
• Monitor project progress and address operational issues quickly.
• Escalate customer concerns or operational challenges appropriately.
• Maintain accurate project notes and documentation.
• Ensure pictures, job details, approvals, and project communication are properly documented.

Skills

Customer-focused

Detail-oriented

Calm under pressure

Strong communication

Multitasking

Organized

Job description

FloHawks is seeking a Sales Adviser Assistant to oversee residential projects from approval to completion, ensuring a superior customer experience. You will coordinate with Operations, Dispatch, Technicians, Vendors, and Leadership to deliver projects safely, efficiently, and professionally.

Hours: Monday through Friday 7am–4pm. The role emphasizes proactive communication, scheduling, documentation, and a high level of organization in a fast-paced environment.