Residential Project Coordinator & Customer Experience Lead

Liquid Environmental Solutions of Washin; Puyallup (WA); On-site; USD 48,000 - 64,000; Full time

Job summary

FloHawks, serving Puget Sound residents, businesses, and industry with septic, plumbing, and drainage services, seeks a Sales Adviser Assistant. You will oversee residential projects from approval to completion, coordinating scheduling, documentation, and customer communications to ensure safe, efficient, and professional execution.

Ideal candidates are highly organized, customer-focused, and able to multitask in a fast-paced environment while maintaining exceptional service standards and proper

Qualifications

• Highly organized, customer-focused approach.
• Attention to detail in project documentation.
• Strong communication and follow-through with customers.
• Ability to multitask in a fast-paced environment.
• Solutions-oriented, accountable and dependable.

Responsibilities

• Manage residential projects from sold job through completion.
• Coordinate scheduling and project timelines.
• Communicate proactively with customers regarding status and expectations.
• Ensure permits, inspections, and required documentation are completed.
• Coordinate materials, equipment, and readiness requirements.
• Align technician schedules with Dispatch and Operations.
• Monitor progress and address issues quickly.
• Escalate customer concerns appropriately.
• Maintain project notes and documentation.
• Document pictures, job details, approvals, and communications.
• Support follow-up after project completion.
• Protect and promote the FloHawks customer experience.

Skills

Highly organized

Customer-focused

Detail-oriented

Calm under pressure

Strong communication

Follow-through

Multitasking

Solutions-oriented

Accountable

Prioritization

Job description

FloHawks, serving Puget Sound residents, businesses, and industry with septic, plumbing, and drainage services, seeks a Sales Adviser Assistant. You will oversee residential projects from approval to completion, coordinating scheduling, documentation, and customer communications to ensure safe, efficient, and professional execution.

Ideal candidates are highly organized, customer-focused, and able to multitask in a fast-paced environment while maintaining exceptional service standards and proper