Residential Programs Manager - Lead Care Operations

Baltimore Crisis Response, INC; Baltimore (MD); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Dental, Vision, Life Insurance, LTD

403(b) Retirement Plan

Generous vacation, sick, personal, and

Holiday Leave

Tuition Reimbursement & Professional 2

Job summary

CarePoint Response, Inc. (CPR) is seeking a Residential Manager to oversee daily operations of residential programs and lead shift leaders and direct care staff on the Baltimore campus.

You will ensure a safe, structured environment, staff-to-client ratios, staffing compliance, and program standards. The role involves staff supervision, scheduling oversight, training development, performance management, and occasional direct client care, with strong Microsoft Office proficiency and leadership

Qualifications

• Bachelor’s degree in Human Services, Social Work, Behavioral Health, or a related field preferred.
• High School Diploma or GED required; candidates with significant relevant experience in residential or human services settings.
• Minimum of 3-4 years in a residential, behavioral health, or human services setting.
• At least 2 year of supervisory or leadership experience preferred.

Responsibilities

• Provides operational management of all residential staff, including shift leaders
• Provides leadership across all residential units to direct care staff
• Manages staff schedules and approves overtime in accordance with company protocol and in collaboration with the Program Director
• Ensures schedules for all residential units comply with required staff-to-client ratios
• Forecasts staffing needs based on admissions and program demands
• Approves timesheets for all supervised staff in accordance with company protocol
• Routinely evaluates staff performance and ensures compliance with company policies and procedures
• Identifies areas for staff improvement and implements corrective or developmental plans as needed
• Develops, drafts, and implements training policies and procedures
• Develops onboarding and training plans for new and existing staff
• Participates in training and training development, including orientation and ongoing training opportunities
• Leads monthly group staff meetings with shift leaders
• Conducts monthly one-on-one meetings with shift leaders
• Ensures all staff documentation is timely, accurate, and compliant
• As needed, engages in direct client care
• Must be proficient in Microsoft Office and able to learn new systems
• Performs other duties as assigned

Education

Bachelor’s degree in Human Services, Social Work, Behavioral Health, or a related field

High School Diploma or GED required; significant relevant experience

Tools

Microsoft Office

Job description

CarePoint Response, Inc. (CPR) is seeking a Residential Manager to oversee daily operations of residential programs and lead shift leaders and direct care staff on the Baltimore campus.

You will ensure a safe, structured environment, staff-to-client ratios, staffing compliance, and program standards. The role involves staff supervision, scheduling oversight, training development, performance management, and occasional direct client care, with strong Microsoft Office proficiency and leadership