Residential Counselor Team Lead - Coaching & Operations

University of Maryland Medical System; Baltimore (MD); On-site; USD 47,000 - 66,000; Full time

Job summary

University of Maryland Medical System in Baltimore is seeking a Residential Counselor Operations Supervisor to manage daily activities, mentor staff, and guide processes within the recovery-based service model.

You will oversee training, document workflows, and ensure adherence to regulatory standards while coordinating with the Rehab team to optimize outcomes for residents and the community.

Qualifications

• High school diploma required; substitution allowed for up to four years of related experience.
• Five years of professional counseling experience in residential or psychiatric settings preferred.
• CPR certification is required.

Responsibilities

• Supervises daily work activities of Residential Counselor staff in accordance with UMMS policies.
• Establishes performance and quality standards with the Rehab Coordinator and evaluates staff.
• Conducts orientation and training of new employees; assists in interviewing and hiring.
• Reviews team members’ assignments with Residential Rehabilitation Program Coordinator standards.
• Supports and trains Residential Counselors.
• Ensures documentation meets regulatory standards and is completed accurately.
• Provides case management and coordinates treatment with other agencies as needed.

Skills

Team leadership

Training & mentoring

Coaching

Policy adherence

Education

High school diploma

Bachelor’s degree preferred

CPR certification

Job description

University of Maryland Medical System in Baltimore is seeking a Residential Counselor Operations Supervisor to manage daily activities, mentor staff, and guide processes within the recovery-based service model.

You will oversee training, document workflows, and ensure adherence to regulatory standards while coordinating with the Rehab team to optimize outcomes for residents and the community.