Residential Programs Lead, Pre-College & Student Support

Wake Forest University; Winston-Salem (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Wake Forest University seeks an experienced, empathetic leader to oversee student support, summer staff, and daily operations for our Pre-College Programs. In this role, you will balance year-round logistics with live-in leadership during the Summer Immersion Program to ensure a safe, engaging campus experience for high school students.

You will recruit and train staff, manage housing and programming, and serve as the primary contact for escalated parent concerns, focusing on inclusive

Qualifications

• Bachelor's degree from an accredited institution.
• Experience supporting and supervising high school-aged students in schools, residential programs, or youth-serving settings.
• Ability to recruit, train, supervise, and evaluate seasonal staff.
• Strong organizational skills for complex logistics and time-sensitive tasks.
• Clear written and verbal communication including professional documentation of sensitive matters.
• Commitment to inclusive student experiences and institutional mission.

Responsibilities

• Oversee student support, care coordination, and escalation when needed.
• Lead residential evenings, staff supervision, and incident response.
• Coordinate housing, spaces, and program logistics year-round.
• Recruit, train, and supervise summer staff and College LAUNCH mentors.
• Maintain program communications with families and campus partners.
• Monitor safety, conduct procedures, and parent communications.

Education

Bachelor's degree

Master's degree (Preferred)

Tools

Slate

Google Classroom

Job description

Wake Forest University seeks an experienced, empathetic leader to oversee student support, summer staff, and daily operations for our Pre-College Programs. In this role, you will balance year-round logistics with live-in leadership during the Summer Immersion Program to ensure a safe, engaging campus experience for high school students.

You will recruit and train staff, manage housing and programming, and serve as the primary contact for escalated parent concerns, focusing on inclusive