Residential Programs Lead | Impactful Community Growth

Cardinal McCloskey Community Services; Town of Mount Pleasant (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Benefits Package

Medical Insurance

Dental & Vision

Job summary

Cardinal McCloskey Community Services in Mount Pleasant, NY, seeks an experienced Program Coordinator to lead our residential programs for individuals with intellectual and developmental disabilities. You will supervise Residence Managers, ensure person-centered planning, and maintain regulatory compliance across programs.

The role emphasizes staff development, data-driven quality improvement, collaboration with clinicians and families, and building community partnerships to expand

Qualifications

• Bachelor's Degree required.
• Minimum of five (5) years of supervisory experience within OPWDD and/or OCFS residential programs.
• Strong knowledge of OPWDD regulations, standards, and best practices for individuals with intellectual and developmental disabilities.
• Demonstrated leadership, management, and team-building experience.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Experience working with electronic health records and documentation systems.
• Exceptional written and verbal communication skills.
• Ability to work a flexible schedule and travel to multiple program locations as needed.
• Ability to safely intervene in emergency situations to ensure the well-being of residents and staff.

Responsibilities

• Direct and oversee the daily operations of residential programs, ensuring effective service delivery and regulatory compliance.
• Provide supervision, guidance, and support to Residence Managers and program staff.
• Participate in the intake, screening, admission, and discharge processes for individuals entering residential services.
• Promote person-centered planning and ensure the implementation of individualized supports, Life Plans, and related service documentation.
• Conduct quality assurance activities, including program observations, record reviews, audits, and outcome tracking.
• Collaborate with clinicians, care managers, families, and community partners to ensure the needs of individuals are met.
• Monitor programming to ensure services promote independence, community inclusion, dignity, and personal achievement.
• Assist in recruiting, interviewing, evaluating, and developing residential staff.
• Facilitate staff training initiatives and identify ongoing professional development opportunities.
• Generate reports and analyze data to improve program outcomes, compliance, and operational efficiency.
• Respond to crises, provide on-call support, and assist with incident reviews and investigations as assigned.
• Advocate for residents and employees while fostering a positive, supportive work environment.
• Build partnerships within the community to expand opportunities and resources for individuals receiving services.
• Ensure compliance with all agency policies, OPWDD regulations, and applicable federal, state, and local requirements.

Skills

Leadership

Supervisory

Team-building

Organizational

Analytical

Written & Verbal Communication

Excel

PowerPoint

Electronic Health Records

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

PowerPoint

Electronic Health Records

Job description

Cardinal McCloskey Community Services in Mount Pleasant, NY, seeks an experienced Program Coordinator to lead our residential programs for individuals with intellectual and developmental disabilities. You will supervise Residence Managers, ensure person-centered planning, and maintain regulatory compliance across programs.

The role emphasizes staff development, data-driven quality improvement, collaboration with clinicians and families, and building community partnerships to expand