Residential Programs Billing Specialist

Connexus® Energy; Ramsey (MN); Hybrid; USD 40,000 - 53,000; Full time

Job summary

Connexus Energy in Minnesota is seeking a hybrid Billing Specialist to audit residential program meter data, verify CIS updates, and ensure accurate charges.

You will support members and contractors, process enrollments and rebates, educate on load management, and assist transitions to Net Energy billing, with a 5% annual bonus target based on company performance.

Qualifications

• High school diploma or GED required.
• 3+ years in customer service, utility billing, finance, or accounting.
• HVAC or electrical knowledge a plus.

Responsibilities

• Audit and analyze residential program meter data for accurate billing.
• Update CIS with field changes and verify billing components.
• Identify and correct billing discrepancies; collaborate on new rates and processes.
• Process member and contractor requests for program enrollments, rebates, and load management installations.
• Educate members about load management and billing options.
• Schedule service orders and maintain accurate member accounts in CIS.
• Assist transitions to Net Energy billing and review paperwork.

Skills

Customer service

Billing experience

Education

High School Diploma or GED

Tools

CIS

Job description

Location:

Work for this position can be performed both on-site at our campus located at 14601 Ramsey Blvd, Ramsey, MN 55303, and from your local home office, as duties require. While this position is designated as hybrid, based on current requirements, hires must reside in or relocate to Minnesota.

Compensation:

Anticipated hiring range is between $29.33 – $38.49. The final compensation offered is based on the selected candidate's qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% based on company performance.

In this position, you will:

• Audit and analyze residential program meter data to ensure accurate billing.
• Make updates in the Customer Information System (CIS) to match field changes.
• Verify billing components like transformers, service codes, multipliers, and meter readings.
• Identify potential billing discrepancies and correct them proactively.
• Collaborate with internal teams to develop new rates and billing processes.
• Process member and contractor requests for program enrollments, rebates, and load management installations.

Member Support & Troubleshooting

• Educate members about load management programs and billing options.
• Help members and contractors troubleshoot issues with load control equipment.
• Schedule service orders, installations, and inspections.
• Maintain accurate member account information in the CIS.
• Assist members in transitioning to Net Energy billing, including updating accounts and reviewing paperwork.

Documentation, Training & Process Improvement

• Maintain and update program procedures, reports, and documents.
• Provide training and support to Member Service and Billing Specialists.
• Identify ways to improve processes to make billing more accurate and efficient.
• Review and process residential rebate requests.

Need to have:

• High School Diploma or GED
• Three or more years of experience in customer service, utility billing, finance, or accounting

Nice to have

• HVAC or electrical knowledge

Pre-Employment Requirement:

Employment is contingent upon successfully completing a pre-employment background check and drug screen

Based in Ramsey, Connexus Energy is Minnesota’s largest electric cooperative, providing electricity, renewable energy alternatives and related services to 150,000 residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability.

Connexus Energy’s benefits package includes medical/dental/vision insurance, health savings account, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, tuition reimbursement, recognition program, employee referral program, and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.