Residential Programs Billing Specialist

Connexus Energy Group; Ramsey (MN); Hybrid; USD 4,041,000 - 5,302,000; Full time

Job summary

Connexus Energy in Ramsey, MN is seeking a Residential Load Management & Billing Specialist to ensure customers are billed accurately and understand energy savings programs. You will handle load control, smart devices, time-of-day rates, and Net Energy billing with a focus on precision and member service.

The role requires strong customer service experience and utility billing knowledge, with hybrid work options and a path toward professional growth.

Qualifications

• Three or more years in customer service, utility billing, finance, or accounting.
• Strong attention to detail and problem solving.
• Willingness to learn and explain billing concepts to members.

Responsibilities

• Audit and analyze residential program meter data to ensure accurate billing.
• Update CIS to reflect field changes and verify billing components.
• Identify discrepancies and correct them proactively.
• Collaborate with internal teams to develop new rates and processes.
• Process member and contractor requests for enrollments, rebates, and load management installations.
• Educate members about load management programs and billing options.
• Troubleshoot issues with load control equipment and schedule service orders.
• Maintain accurate member data and assist in Net Energy billing transitions.
• Maintain program procedures and provide trainee support; review rebates.

Skills

Customer service

Billing accuracy

Data entry

Education

High School Diploma or GED

Tools

CIS (Customer Information System)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Ramsey, MN, US

7 days ago Requisition ID: 1305

Are you detail-oriented, enjoy solving problems, and love helping people? We’re looking for a Residential Load Management & Billing Specialist to join our team. In this role, you’ll ensure members are billed accurately for their energy use and help them understand programs that save energy and money. You’ll be the go-to expert for residential load control programs, including smart devices, electric vehicle programs, time-of-day rates, and Net Energy billing.

Location:

Work for this position can be performed both on-site at our campus located at 14601 Ramsey Blvd, Ramsey, MN 55303, and from your local home office, as duties require. While this position is designated as hybrid, based on current requirements, hires must reside in or relocate to Minnesota.

Compensation:

Anticipated hiring range is between $29.33 – $38.49. The final compensation offered is based on the selected candidate's qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% based on company performance.

In this position, you will:

• Audit and analyze residential program meter data to ensure accurate billing.
• Make updates in the Customer Information System (CIS) to match field changes.
• Verify billing components like transformers, service codes, multipliers, and meter readings.
• Identify potential billing discrepancies and correct them proactively.
• Collaborate with internal teams to develop new rates and billing processes.
• Process member and contractor requests for program enrollments, rebates, and load management installations.

Member Support & Troubleshooting

• Educate members about load management programs and billing options.
• Help members and contractors troubleshoot issues with load control equipment.
• Schedule service orders, installations, and inspections.
• Maintain accurate member account information in the CIS.
• Assist members in transitioning to Net Energy billing, including updating accounts and reviewing paperwork.

Documentation, Training & Process Improvement

• Maintain and update program procedures, reports, and documents.
• Provide training and support to Member Service and Billing Specialists.
• Identify ways to improve processes to make billing more accurate and efficient.
• Review and process residential rebate requests.

Need to have:

• High School Diploma or GED
• Three or more years of experience in customer service, utility billing, finance, or accounting

Nice to have

• HVAC or electrical knowledge

Pre-Employment Requirement:

Employment is contingent upon successfully completing a pre-employment background check and drug screen

Based in Ramsey, Connexus Energy is Minnesota’s largest electric cooperative, providing electricity, renewable energy alternatives and related services to 150,000 residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability.

Connexus Energy’s benefits package includes medical/dental/vision insurance, health savings account, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, tuition reimbursement, recognition program, employee referral program, and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.