Residential Programs Assistant

Maryland Nonprofits; Baltimore (MD); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Helping Up Mission, Inc. is a faith-based nonprofit serving homeless and addicted populations at its East Baltimore campus.

The Program Assistant will support operations for the Center for Women & Children, including weekends or overnights, under supervision of the Assistant Director of Care Integration. Responsibilities include monitoring clients, enforcing policies, preparing daily reports, and assisting with orientation and logistics.

Qualifications

• Strong analytic, problem-solving, and decision-making capabilities.
• Proficient in computer usage, particularly Microsoft products.
• Ability to perform administrative tasks using provided computer hardware and software.

Responsibilities

• Monitor residents' movements during residency at the Center for Women & Children.
• Instruct and monitor clients on policies, schedules, work therapy, and medication distribution.
• Advocate for clients while in residency.
• Prepare daily reports for management (bed charts, shift notes, medication logs).
• Complete tasks from previous shift (room turnover, orientation, intake, laundry).
• Assist with client room assignment and provisioning (towels, toiletries).
• Assist with client orientation by tours and schedule guidance.
• Maintain shift notes and incident reports.
• Contact emergency personnel as needed.
• Maintain a professional, orderly environment on property.
• Other duties as assigned.

Skills

Analytical thinking

Problem-solving

Decision-making

Administrative tasks

Microsoft Office proficiency

Interpersonal skills

Diversity and inclusion

Tools

Microsoft Office Suite

Job description

Helping Up Mission, Inc. is a faith-based, non-denominational, Christian organization offering permanent solutions to those experiencing homelessness, poverty, and addiction. Helping Up Mission, Inc. (HUM) provides hope through programs designed to meet the individual physical, psychological, social, and spiritual needs. Compassionate residential care is given to almost 550 men and 250 women in need, without consideration of race, economic or religious status at its campus in East Baltimore.

Working under the supervision of the Assistant Director of Care Integration in Helping Up Mission’s Center for Women & Children, the Program Assistant provides support for program operations on weekends and/or weekdays including overnight shifts. The Program Assistant will be responsible for creating and maintaining a safe, supporting housing environment for the residents of the Center for Women & Children programs.
The essential functions include, but are not limited to the following:
Monitor the client’s movements during residency at Helping Up Mission’s Center for Women & Children.
Instruct and monitor residential clients on all policies and procedures, including schedules, work therapy, and medication distribution.
Advocate for the clients while in residency.
Prepare daily reports for management, including but not limited to daily bed charts, shift notes, and medication logs for individual clients.
Complete any tasks as directed by previous shift, including but not limited to dorm room turnover, client orientation and intake procedures, and house laundry.
Assist with client room assignment.
Gather and distribute initial provisions, such as towels and toiletries.
Assist with client orientation by giving tour of property and helping with schedule.
Maintain shift notes and incident reports.
Contact emergency personnel, as needed, for program residents.
Maintain professional, orderly atmosphere in all areas of property.
Other duties as assigned.

Minimum Qualifications (Knowledge, Skills and Abilities)
Exhibit the Core Values of Helping Up Mission, Inc.
Complete knowledge of HUM Employee Policies and Procedures.
Complete knowledge of Job Description.
Sufficient knowledge of each program housed on site.
Complete knowledge of HUM Policies and Procedures for each program housed in the building.
Proficient in computer usage, particularly Microsoft products.
Ability to perform administrative tasks using provided computer hardware and software specific to position.
Strong analytic, problem-solving, and decision-making capabilities.
Ability to work effectively with individuals from diverse ethnic, cultural, and socioeconomic backgrounds in a fair, supportive and cooperative manner.
Addiction and recovery knowledge or applicable life experience.