Emergency Shelter Program Assistant (Direct Care)

Catholic Charities of Baltimore; Baltimore (MD); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Vacation, Sick, and Holiday Pay

403(b) Retirement Plan with employer)

Tuition Advancement Assistance

Paid Parental Leave

Job summary

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center in Baltimore, MD. This on-site, direct-service position supports adults experiencing homelessness in a fast-paced shelter environment, focusing on safety, dignity, and compassionate resident care.

The role involves de-escalation, documentation, coordinating with staff and volunteers, and assisting with essential resident needs such as meals, clothing, and hygiene.

Qualifications

• One year of related experience preferred, particularly with individuals experiencing homelessness or at-risk populations.
• Strong interpersonal and communication skills.
• Ability to build positive relationships with people from diverse backgrounds.
• Ability to remain courteous, patient, calm, and professional in challenging situations.
• Ability to intervene in and de-escalate conflict respectfully and effectively.
• Dependable attendance and punctuality.
• Ability to use, or willingness to learn, basic computer systems, email, online training platforms, and required software.
• Knowledge of basic personal care, housekeeping, and related support practices is helpful.

Responsibilities

• Provide respectful, client-centered support that helps residents feel valued and informed.
• Monitor activity to maintain a safe and secure environment for residents, staff, volunteers, and visitors.
• Respond to resident concerns, incidents, emergencies, and crisis situations calmly and professionally.
• Help de-escalate conflicts and challenging interactions using respectful communication and safety procedures.
• Assist residents with meals, clothing, laundry, hygiene needs, and clean living spaces.
• Orient residents and volunteers to services, expectations, resources, policies, and procedures.
• Inform residents of available services, rights, and processes for addressing concerns or grievances.
• Maintain accurate logs, incident reports, and other required documentation.
• Communicate concerns and important information promptly to supervisors and team members.
• Collaborate with staff, volunteers, and community partners to support coordinated services.
• Follow program policies, safety expectations, and guidelines.
• Perform other duties to support safe and effective shelter operations.

Skills

Interpersonal skills

De-escalation

Reliability

Customer service

Patience

Computer literacy

Tools

Email software

Office tools

Job description

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center in Baltimore, MD. This on-site, direct-service position supports adults experiencing homelessness in a fast-paced shelter environment, focusing on safety, dignity, and compassionate resident care.

The role involves de-escalation, documentation, coordinating with staff and volunteers, and assisting with essential resident needs such as meals, clothing, and hygiene.