Night-Shift Shelter Program Assistant (Direct Care)

Catholic Charities of Baltimore; Baltimore (MD); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vacation & sick pay

403(b) retirement plan

Tuition assistance

Parental leave

Job summary

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center in Baltimore, MD. This direct-service role supports adults experiencing homelessness in a busy on-site shelter, providing essential services and documenting resident needs.

You will help maintain a safe, respectful environment, assist with meals, clothing, laundry, and everyday tasks, and collaborate with staff to coordinate services.

Qualifications

• One year of related experience preferred, particularly with individuals experiencing homelessness or at-risk populations.
• Strong interpersonal and communication skills.
• Ability to remain courteous, patient, calm, and professional in challenging situations.

Responsibilities

• Provide respectful, client-centered support that helps residents feel valued, informed, and treated with dignity.
• Monitor activity throughout the building to maintain a safe environment for residents, staff, volunteers, and visitors.
• Respond to resident concerns, incidents, emergencies, and crisis situations calmly and professionally.
• De-escalate conflicts using respectful communication and established safety procedures.
• Assist residents with meals, clothing, laundry, hygiene needs, and maintaining safe living spaces.
• Orient residents and volunteers to services, resources, policies, and procedures.
• Inform residents of available services, rights, and grievance processes.
• Maintain logs, incident reports, and other required documentation.
• Communicate concerns and important information to supervisors and team members promptly.
• Collaborate with staff and partners to support coordinated services and continuity of care.
• Follow program policies and safety guidelines.
• Perform other duties to support shelter operations.

Skills

Interpersonal skills

Communication

De-escalation

Punctuality

Job description

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center in Baltimore, MD. This direct-service role supports adults experiencing homelessness in a busy on-site shelter, providing essential services and documenting resident needs.

You will help maintain a safe, respectful environment, assist with meals, clothing, laundry, and everyday tasks, and collaborate with staff to coordinate services.