Residential Program Manager (IDD Services)

Community Options, Inc.; Smyrna (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive benefits

Paid holidays

Generous PTO

Employee incentive & discount programs

403b retirement plan

Career growth opportunities

University partnerships with tuition"

Job summary

Community Options, Inc. is seeking an experienced Residential Program Manager in Rutherford, TN. You will lead a team to provide person-centered services to individuals with disabilities, ensuring day-to-day operations run smoothly and goals are met.

You will coordinate staffing, oversee ISP/PCP adherence, and collaborate with families while maintaining compliance with state regulations and organizational policies. This role offers opportunities for growth within a dedicated nonprofit.

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• Valid driver’s license with a satisfactory driving record.
• Knowledge of state regulatory agency operations and standards for IDD services.
• Employment contingent on criminal background, central registry, child abuse registry, and drug testing.

Responsibilities

• Lead staff schedules and ensure adequate staffing.
• Oversee team performance through communication, training, and meetings.
• Develop and implement activity programs including Meaningful Day curriculum.
• Communicate with families and guardians as needed.
• Ensure ISP/PCP support, including medication management, meals, and behavior management.
• Maintain accurate program documentation and billable records.
• Monitor health and medical needs and report concerns.
• Manage relationships with families and guardians.
• Maintain clean, well‑stocked work locations and vehicles.

Skills

Staff management

Communication

Regulatory knowledge

Education

Bachelor's degree preferred

High school diploma or equivalent required

Job description

Description

Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 11 states.

We are actively seeking an experienced Residential Program Manager in Rutherford, TN. The Program Manager leads a team to provide person‑centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This person will support teams with day‑to‑day operations and challenges to achieve programmatic goals.

Responsibilities

• Manage staff schedules and ensure shifts are adequately staffed
• Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition
• Develop and implement activity programs including the Meaningful Day curriculum
• Communicate with the families and guardians of individuals we support as needed
• Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management
• Ensure program documentation and billable records are completed accurately and timely
• Monitor the health and medical needs of individuals and immediately report any concernsManage relationships with the families and guardians of the individuals in our care
• Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements

• Bachelor's degree preferred; High school diploma or equivalent required
• Valid driver’s license with a satisfactory driving record
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Working Conditions

• Work in residential programs, day programs, and in the community
• Schedule may change due to business needs and may include evening and weekend hours
• May be required to be on‑call in cooperation with other management staff

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction

Community Options is an Equal Opportunity Employer M/F/D/V