Residential Program Manager (IDD Services)

Community Options, Inc.; Maryville (TN); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Insurance benefits

Paid holidays

Generous PTO

Employee incentives

Job summary

Community Options, Inc. seeks a Residential Program Manager to lead a team providing person-centered care for individuals with disabilities in the Greater Knoxville area.

The role focuses on day-to-day operations, staff scheduling, and programmatic goals within residential and day programs. The candidate will ensure ISP/PCP adherence, medication management, meal planning, and behavior support, while maintaining documentation and billable records.

Qualifications

• Bachelor's degree preferred; High school diploma or equivalent required.
• Two years’ full-time work experience in supporting people with disabilities.
• Valid driver’s license with a satisfactory driving record.
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities.
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing.

Responsibilities

• Manage staff schedules and ensure shifts are adequately staffed.
• Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition.
• Develop and implement activity programs including the Meaningful Day curriculum.
• Communicate with the families and guardians of individuals we support as needed.
• Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management.
• Ensure program documentation and billable records are completed accurately and timely.
• Monitor the health and medical needs of individuals and immediately report any concerns.
• Manage relationships with the families and guardians of the individuals in our care.
• Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies.
• Additional tasks and responsibilities may be assigned.
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation.

Skills

Staff supervision

Communication

Training

Performance management

Family coordination

Education

Bachelor's degree preferred; High school diploma or equivalent required

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.

We are actively seeking an experienced Residential Program Manager in the Greater Knoxville, TN area. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This person will support teams with day-to-day operations and challenges to achieve programmatic goals.

Responsibilities

• Manage staff schedules and ensure shifts are adequately staffed
• Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition
• Develop and implement activity programs including the Meaningful Day curriculum
• Communicate with the families and guardians of individuals we support as needed
• Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management
• Ensure program documentation and billable records are completed accurately and timely
• Monitor the health and medical needs of individuals and immediately report any concerns
• Manage relationships with the families and guardians of the individuals in our care
• Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements

• Bachelor's degree preferred; High school diploma or equivalent required
• Two years’ full-time work experience in supporting people with disabilities
• Valid driver’s license with a satisfactory driving record
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Working Conditions

• Work in residential programs, day programs, and in the community
• Schedule may change due to business needs and may include evening and weekend hours
• May be required to be on-call in cooperation with other management staff

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays - Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction

Community Options is an Equal Opportunity Employer M/F/D/V

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