Intellectual Disabilities Residential Manager

ViaQuest, Inc.; Youngstown (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Medical, vision, dental, disability &

Life insurance

401k

Paid time off

Employee referral bonus

Job summary

ViaQuest Residential Services in Youngstown, OH is seeking a Program Manager to oversee services for individuals with developmental disabilities in their homes. The role involves coordinating medical appointments, household management, and behavior support strategies to improve outcomes, while supervising Direct Support Professionals and ensuring quality across shifts.

The position requires a high school diploma or GED with 3+ years in the field; a bachelor's or master's degree is preferred.

Qualifications

• Requires high school diploma/GED and 3+ years in developmental disabilities field.
• Bachelor's or Master's degree in a related field preferred.
• Strong customer service and communication skills.
• Supervisory or management experience required.
• Valid driver's license and DMV criteria must be met.

Responsibilities

• Coordinate and manage all services for individuals served, including medical appointments, household management, and benefits.
• Use behavioral health interventions to improve outcomes and develop behavior support strategies.
• Supervise Direct Support Professionals and ensure thorough training and quality services.
• Monitor staffing hours to ensure proper coverage for all shifts.
• Provide excellent customer service to individuals, families, guardians, and the service team.

Skills

Customer service

Communication

Time management

Supervisory experience

Decision making

Education

High school diploma or GED

Bachelor's or Master's degree preferred

Tools

Valid Driver's License

Job description

Program Manager- Youngstown, OH

/$48,000 per year / Full Time/ On Call Required At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required.
• Bachelors’ or Masters’ level degree in a related field is preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.
• Valid Drivers License
• Motor Vehicle Record Must meet ViaQuest's Authorized Driver Criteria

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid-time off.
• Employee referral bonus program.

About ViaQuest Residential Services

To learn more about ViaQuest Residential Services please visit http://www.viaquestinc.com/specialized-services/residential-services/

From Our Employees To You

http://careers.viaquestinc.com/viaquest-culture-of-choice/